Automotive Service Advisor
15 hours ago
**Service Advisor**
Position Overview
Key Responsibilities
- Greet customers professionally and conduct initial consultations to understand their vehicle concerns
- Perform preliminary vehicle inspections and document customer concerns accurately
- Create detailed service estimates and clearly explain recommended repairs and maintenance to customers
- Coordinate with technicians to prioritize work and maintain efficient workflow
- Monitor repair progress and keep customers informed of status updates
- Handle customer questions and concerns professionally while maintaining high satisfaction levels
- Process work orders, and warranties, and maintain accurate service records
- Schedule future maintenance appointments and follow up with customers
- Maintain knowledge of automotive systems and service procedures
- Assist in maintaining shop efficiency and productivity
Required Qualifications
- Minimum 2 years of experience as a Service Advisor or similar role in automotive service
- Strong knowledge of automotive systems and repair procedures
- Excellent customer service and communication skills
- Proficiency in automotive service software and Microsoft Office Suite
- Valid driver's license with clean driving record (advantage)
- High school diploma or equivalent (Associate's degree preferred)
Desired Skills
- Experience with multiple automotive brands
- Background in automotive repair or maintenance
- Sales experience in the automotive industry
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