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Automotive Service Advisor

1 month ago

Dubai, United Arab Emirates EVS Full time

**Key Responsibilities**:

- Must have experience in the Automotive service and knowledge of the process
- Greet customers and conduct consultations to determine their service needs.
- Provide clear explanations to customers about the diagnostic results, required repairs, and recommended services.
- Produce comprehensive and accurate service estimates.
- Prioritize required services and offer options when appropriate.
- Schedule appointments, ensuring efficient workflow within the service department.
- Update customers on the progress of their vehicle repairs, including notifying them of any changes in estimates or expected completion times.
- Build and maintain strong relationships with customers to encourage repeat business and referrals.
- Work closely with technicians to stay updated on job progress and ensure timely completion.
- Address customer concerns or complaints professionally, aiming for swift resolution.
- Stay updated on the latest automotive repair techniques and best practices.

**Qualifications**:

- High school diploma or equivalent; further training or certification in automotive services is a plus.
- Previous experience as an Automotive Service Advisor or in a similar role.
- Proficiency in automotive repair software and tools.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- A genuine commitment to delivering top-notch customer service.
- Familiarity with the latest automotive trends and best practices.

Industry
- Motor Vehicle Manufacturing

Employment Type

Full-time

Pay: AED4,817.68 - AED7,631.03 per month