Relationship Manager

7 days ago


Dubai, United Arab Emirates TheHRCO Full time

A leading provider of logistics solutions in the Middle East working as regional specialists for Iraq and Kurdistan is looking for an Arabic or Kurdish **Relationship Manager** who can speak Chinese fluently to join their China team. Initial placement will be in Dubai and/or Erbil for 6 months then will be moved to China.

**Job Summary**

The Relationship Manager serves as the central point of contact for strategic customers and internal stakeholders. He/She will build/coordinate and deliver process-driven solutions and initiates proactive issue resolution. Be part of Sales & Business Development and customer program management, field customer requests, and initiate internal issue resolution. Plans and directs activities of customer service to meet the needs of customers and support company operations. Develops procedures, establishes standards and administers activities to ensure accurate order entry, efficient shipment tracking, and timely delivery of products to customers globally. Responsible for effective response to customer requests, problems, and special needs, which can extend to a global client base. Works closely with the product managers, key account managers, logistics, and transportation departments to reduce order cycle times and improve fill rates while controlling costs. Requires an in-depth skill set and working knowledge of supply chain logistics and freight forwarding.

**Duties & Responsibilities**:

- Manage the movement and storage of incoming and outgoing freights.
- Customer acquisition and closing deals.
- Manage clients relations.
- Maintain good relations with all stakeholders.
- Manage costs and prepare operation plans.
- Advise customers on the best freight shipments choices based on quotes and insurance.
- Communicate with export and import customs for smooth customs clearance.
- Develop a customer retention strategy to improve customer loyalty.
- Develop measures to improve quality standards.
- Develop methods to improve the cargo documentation process based on industry standards.
- Develop operation plans for freight shipments.
- Develop plans for cargo handling and delivery operations.
- Develop review measures according to internal SOPs and government requirements.
- Plan and implement cargo/material handling security procedures.
- Plan and implement effective incident/crisis management methods.
- Review carrier performance to ensure on-time shipments.
- Review risks associated with different process changes.

**Requirements & Skills**:

- Degree in Business Administration, Management of Logistics or similar disciplines
- Minimum 2 years of working experience in Freight Forwarding and/or Transportation and/or Contract Logistics.
- Excellent language skills (Read, Write, Speak) in Arabic, English & Chinese.
- Understanding of logistics practices.
- Solid analytical skills.
- Customer-oriented and good negotiation and competency in influencing skills.
- Strong proficiency with MS Office skills including MS Word, Excel, PowerPoint and Outlook

**Job Types**: Full-time, Permanent

Pay: AED8,000.00 - AED13,000.00 per month

**Language**:

- Arabic (required)
- English (required)
- Chinese (required)


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