Relationship Manager

5 months ago


Dubai, United Arab Emirates NWTN Motors Full time

We are looking for a Project Manager for Relationship Management to join our team. Your role is to build and maintain strong, long-lasting relationships with clients, stakeholders, and partners involved in our projects. You will serve as a point of contact, ensuring their needs and expectations are met while contributing to the overall success and growth of our projects. This role requires a well-rounded skill set that includes business acumen, technical knowledge, and government relations expertise, preferably with agricultural project experience.

**Business/Professional Functions-**

1. Client and Stakeholder Engagement:
Develop and nurture relationships with project clients, partners, and stakeholders, understanding their objectives and expectations.

Act as a bridge between clients and project teams, facilitating communication and addressing concerns effectively.

2. Business Development:
Identify and pursue opportunities to expand project scope and contract renewals.

Collaborate with business development teams to generate leads and secure new projects.

3. Government Relations:
Establish and maintain positive relationships with government authorities, agencies, and local officials relevant to agricultural projects.

Ensure compliance with government regulations and support efforts to obtain permits and approvals.

4. Technical Understanding:
Develop a strong understanding of the technical aspects of projects, preferable technical understanding in agriculture.

Collaborate with technical teams to ensure alignment between client expectations and project deliverables.

5. Needs Assessment:
Conduct comprehensive needs assessments to identify project requirements, goals, and potential challenges.

Collaborate with project teams to tailor solutions to meet client and stakeholder needs.

6. Project Communication:
Provide regular project updates and progress reports to clients, stakeholders, and internal teams, ensuring transparency and alignment.

Address inquiries and concerns promptly, maintaining a high level of responsiveness.

7. Conflict Resolution:
Act as a mediator to resolve conflicts or disputes that may arise during project implementation.

Seek solutions that balance the interests of all parties involved.

8. Risk Mitigation:
Identify potential project risks and work with teams to develop mitigation plans.

Proactively address issues that could impact project timelines or deliverables.

9. Client Retention and Growth:
Foster long-term relationships with clients and stakeholders, seeking opportunities for contract renewals and upselling.

Collaborate with business development teams to identify new opportunities and expand the scope of projects.

10. Quality Assurance:
Ensure that project deliverables align with quality standards and meet client expectations.

Monitor and enforce project compliance with client contracts and agreements.

11. Feedback Collection:
Gather feedback from clients, stakeholders, and project teams to assess satisfaction and identify areas for improvement.

Use feedback to enhance project performance and client relationships.

12. Reporting and Documentation:
Maintain accurate records of client interactions, project-related correspondence, and agreements.

Provide regular reports to senior management on client relationships and project progress.

**Qualifications-**
- Bachelor's or Master's degree in Business, Agriculture, or a related field.
- Proven experience in a client-facing role, relationship management, business development, and government relations.
- Strong interpersonal and communication skills, with the ability to build and maintain positive client relationships.
- Technical understanding of agricultural practices and industry trends.
- Government relations expertise, including familiarity with regulatory processes.
- Problem-solving and conflict resolution abilities.
- Excellent organizational and time management skills.
- Ability to handle sensitive information with discretion.
- Willingness to travel and visit project sites as required.
- Must speak English & French proficiently

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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