Relationship Manager
6 months ago
**Role Summary**:
l Relationship managers are an important link between clients, partners, ensuring their needs are met. To help drive sales and attract new clients, they work closely with various departments, including marketing, customer service, and sales.
l Relationship management preserves client or customer relationships, improving brand reputation and returns.
l A relationship manager builds and maintains relationships with clients or customers for a company. The main role is to satisfy clients, facilitate long-term partnerships.
l This professional has to be a liaison for clients. They address client inquiries, resolve issues, and provide personalized assistance on an ongoing basis.
l You should also know that the relationship manager is not exactly a customer service personnel. This is because customer service is more reactive, while relationship management is proactive.
l In customer service, communication is too specific, transaction, and short-term, where customer issues must be resolved instantly. In relationship management, communication is done to preserve long-term relationships with existing customers or clients. Relationship managers invest a long time in understanding the preferences and challenges of clients.
**Key Responsibilities**:
A relationship manager’s primary roles and responsibilities, both on the client and business sides, include the following.
l Maintain long-term relationships with clients through regular communication and personalized support.
l Handle the on boarding process for new clients to ensure a smooth transition and introduction to the brand’s products or services.
l Identify opportunities to enhance the client’s experience.
l Promptly and effectively address client issues by coordinating with internal teams, especially with key account managers.
l Continuously monitor client satisfaction levels by gathering feedback and conducting surveys or assessments.
l Know the competition and market trends, and develop strategies to stay ahead.
l Improve and meet sales targets through long-term Client retention.
l Active personality to support Client to get the customer.
Pay: AED10,000.00 per month
Application Question(s):
- Can you join immediately?
- 1 deal incentive - 3000 AED
**Experience**:
- Relationship Manager in Brokerage company: 5 years (required)
- Dealing with Development / brokerage: 5 years (required)
License/Certification:
- Brokerage Card (required)
- UAE driving License (required)
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