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Team Lead Contact Center
3 weeks ago
We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location
**Designation: Team Leader Contact Center**
**Experience: 4 to 5 Years of exp in Contact Center**
**Location: Dubai**
**Responsibilities**:
- To ensure the effective and efficient running of the Call Centre.
- To ensure that all guests have the best possible experience of Chill Factore.
- To be a pro-active member of the Call Centre Team and support all calls.
- To co-ordinate outbound activity to support the delivery of Membership and Parties revenue.
- To support outbound activity to generate Corporate and Schools leads as required to support the delivery of Corporate and Schools revenue targets.
- To support the Sales Team with administrative tasks, such as the production of function sheets, as required.
- To ensure that the Call Centre KPIs are met.
- To handle and resolve complaints relating to the Call Centre in a professional and effective manner.
- To collate, analyse and utilise call statistics to manage and improve the sales performance of the Call Centre team.
- To take bookings for all areas of the business, following the correct procedure for all bookings and booking amendments.
- To drive the sales of memberships and merchandise.
- To ensure all members of the Call Centre Team are fully informed of targets and current sales positions.
**Job Types**: Full-time, Permanent
**Salary**: AED8,000.00 - AED11,000.00 per month
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