Contact Center
2 weeks ago
**13286-Contact Center**:
**Experience**:3-4**Posted**:06 Apr,2023**Location**:United Arab Emirates**Key Responsibilities & Accountabilities**:
- Knowledge of Contact Center-CRM integration
- Knowledge of API services
- Quality Management (QM)
- Work Force Management (WFM) modules
- Good knowledge of databases like PostgreSQL, MS-SQL
- Configuration, Management and troubleshooting of SIP Trunks
- knowledge of Contact center Dialer management (Predictive, Progressive, Preview and Manual)
- Knowledge of Administrator, Supervisor and reporting management
**Education & Experience**:
- 1.5+ Year of experience in Contact Center / Telephony Systems
- Basic knowledge of PHP, JavaScript
- Hands-on knowledge of Linux server (RedHat / CentOS)
- Hands-on Knowledge of call manager, Telecom technologies
**Required Skills**:
**Skill**
- Years
- Months
**CRM integrations**
- 2
- 0
**API services**
- 2
- 0
**Quality Management (QM)**
- 2
- 0
**Work Force Management (WFM)**
- 2
- 0
**MS-SQL**
- 2
- 0
**PostgreSQL**
- 2
- 0
**Telephony System**
- 2
- 0
**JavaScript**
- 2
- 0
**PHP**
- 2
- 0
**RedHat**
- 2
- 0
**CentOS**
- 2
- 0
**SIP Trunk**
- 2
- 0
**Predictive**
- 2
- 0
**call manager**
- 2
- 0
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