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Contact Center Team Lead-arabic Speaker

4 months ago

Dubai, United Arab Emirates Global Career Heights (GCH) Full time

**Criteria**:

- **Should work as contact center team leader**:

- **Should have UAE Experience**:

- **should be Arabic speaking female**

**Responsibilities**:

- Handling team of contact center agents.
- Monitoring call quality to ensure that customers are receiving high-quality service
- Developing employee skills by providing training opportunities, encouraging teamwork, and fostering a positive working environment
- Enforcing company policies and procedures to ensure compliance with federal regulations
- Conducting performance reviews to measure team member performance and provide feedback
- Managing a team of customer service representatives who are answering questions or resolving issues for customers
- Conducting meetings with management to discuss departmental goals, objectives, and challenges
- Maintaining contact with clients to schedule appointments, answer questions, and provide updates on progress
- Coordinating with other departments to ensure that all aspects of customer service are being met
- Implementing new technology to improve efficiency and productivity of the call center

**Job Types**: Full-time, Permanent

**Salary**: AED10,000.00 - AED13,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)