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Contact Center Team Lead

4 months ago

Dubai, United Arab Emirates Global Career Heights (GCH) Full time

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location

Designation: Team Leader Contact Center

Experience: 4 to 5 Years of exp in Contact Center

Location: Dubai

**Responsibilities**:

- To ensure the effective and efficient running of the Call Centre.
- To ensure that all guests have the best possible experience of Chill Factore.
- To be a pro-active member of the Call Centre Team and support all calls.
- To co-ordinate outbound activity to support the delivery of Membership and Parties revenue.
- To support outbound activity to generate Corporate and Schools leads as required to support the delivery of Corporate and Schools revenue targets.
- To support the Sales Team with administrative tasks, such as the production of function sheets, as required.
- To ensure that the Call Centre KPIs are met.
- To handle and resolve complaints relating to the Call Centre in a professional and effective manner.
- To collate, analyse and utilise call statistics to manage and improve the sales performance of the Call Centre team.
- To take bookings for all areas of the business, following the correct procedure for all bookings and booking amendments.
- To drive the sales of memberships and merchandise.
- To ensure all members of the Call Centre Team are fully informed of targets and current sales positions.

**Job Types**: Full-time, Permanent

**Salary**: Up to AED12,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)