Partner Success Manager
2 weeks ago
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.
**ABOUT THE ROLE**:
Plusgrade is headquartered in Montreal with offices in New York and Singapore.
The Company’s portfolio of upsell software solutions provides its global base of travel partners with meaningful revenue streams. Our customer base includes over 70 airlines, representing major brands in every region of the world, as well as customers in other travel verticals.
**WHAT YOU WILL BE DOING**:
- Results Focused - hungry to exceed goals on a daily basis
- Partner Advocate - develop a deep understanding of the airline industry, customer business and priorities, and leverage those insights to drive new opportunities
- Insight Driven and Solution Oriented -leverage analytical skill set to develop strong insights that lead to program enhancements and new solutions.
- Relationship Builder - effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.
- Trusted Advisor - work diligently to understand the customer’s underlying interests and business priorities, while being genuinely interested in their company and personal success.
- Effective Communicator - articulate the partner’s current and future business performance and priorities
- Product Ambassador - understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
- Influencer - drive business priorities through persuasion, negotiation and consensus building
- Act as primary point of contact for your partners to deliver performance insights, project related tasks, technical training, program enhancement opportunities, as well as operational oversight
- Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
- Achieve account growth targets in pursuit of exceeding revenue goals
- Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers
**YOU ARE SOMEONE WITH**:
- BA/BS degree or higher
- Excellent analytical skills required to analyze data and provide insight to Partners and internal teams
- Minimum 3 years of experience in a similar product, account, client success management
- Experience in the global airline/travel industry, European airline experience is a plus
- Excellent interpersonal & communication skills, especially around using data and insights to support your story
- Ability to push partners to achieve targets, but maintain positive relationships
- Strong analytical, financial acumen and problem solving skills
- Strong organizational skills with an ability to prioritize efficiently
- Strong MS Office & Google Product Suite skills
- Travel industry gravitas
- Technologically savvy, able to quickly understand our solutions, our value proposition, our product and development roadmaps
- Experience in creating compelling, effective strategic account development plans
- Ability to travel (up to 30%)
- Knowledge of Arabic language would be an added advantage.
**WHAT YOU’LL LOVE ABOUT US**:
\uD83C\uDFE5 Comprehensive Health Plans
\uD83D\uDCC5 Unlimited Vacation/PTO
✈️ Travel Experience Credit
\uD83E\uDDD8 Annual Wellness Credit
\uD83E\uDD57 Team Events and Monthly Lunches
\uD83D\uDCBB Home Office/Commuter Credit
\uD83C\uDF05 Work From Anywhere Program
**OUR PROCESS**:
- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview
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