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Partner Success Manager
1 week ago
Company InformationJAGGAER is the world's largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East.
JAGGAER offers complete SaaS based indirect and direct eProcurement solutions with advanced spend analytics, complex sourcing, supplier management, contract lifecycle management, savings tracking, and intelligent workflow capabilities.
We have pioneered spend solutions for over two decades and continue to lead the innovation curve by listening to customers and analyzing the market.
Our solutions suites are trusted by the world's largest education, manufacturing, health care, retail, consumer package goods, logistics, construction, utilities companies and public service organizations.
Additionally, JAGGAER holds 38 patents, more than any other spend management companyAs a Partner Success Manager, you are key in strengthening JAGGAER's partner business and in contributing to our continued cloud revenue growth targets.
In this role, you will work closely with our sales, alliances, and professional services team to focus on ensuring that focused partners are fully engaged, recognize JAGGAER as a preferred and collaborative partner, and that together, they deliver an outstanding customer experience.
The Partner success manager is a strategic role and JAGGAER's primary contact to advisory partners when it comes to the deployment of our solutions.
Primary job responsibilities:
Educate Jaggaer Partners on delivery methodology, leading practices to drive alignment between partner scoping/staffing and Jaggaer professional services. Collaborate with sales and Jaggaer regional alliance directors in deciding the right partner based on current capability.
Serve as conduit between partner and various internal Jaggaer Teams acting as the single point of contact and escalation (PS, Alliances, Marketing, Sales, Product & Technology, GCC) Navigate complex partner organizations & stakeholders to align, enable and support partner growth.
Manage relationships with regional partners if and as needed. Promote Partner business development with assigned partners.Support the development of joint go-to-market plans with alliances that yield joint commercial activity to maximize mutual Return on Partnership.
Co-Develop business plans with partners to achieve revenue commitments, & measure partner performance. Run and participate in QBRs/EBRs. Assess, own, and maintain partner capability information.Use this to create partner enablement plans (delivery capability gap, training etc.) Follow up the Training/On-boarding status and the quality of deliveries by the partners, identify deviations and obtain feedback from customers and internal teams.
Incorporate Jaggaer and customer feedback into a partner performance card and use it to drive continuous performance improvement. Work closely with alliance directors, sales, and professional services to monitor sales funnel and align on resource capacity. Drive regular communications with partners to address active engagement and practice/delivery action items. Contribute to continually improving our partner services and how we measure and report on success. Overall ensure partner is enabled to implement Jaggaer. Internally be an advocate for our partners and push for adequate support and their overall success. Work to achieve the objectives set up for the functional and you as the individual. Work with the partner delivery teams to develop success stories and case studies on joint successful projects. Support the 12 key points of alignment and the 3LS process.Required skills:
Extensive experience in SAAS delivery, services sales, and customer stakeholder management Outstanding written and verbal communication skills Detail-oriented and possess excellent follow-up skills.
Background or experience in Professional Services and an understanding of implementation and/or partner services Experience working with partner organizations Bachelor's degree in a computer science or business discipline is a plus Knowledge of salesforce is a plus Fluency in English and Arabic languages is required Up to 30% travel may be required What do we offer:
At JAGGAER you'll find great benefits, empowering culture, flexible work environment, much moreApply now and be part of our success
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