Manager Employee Relations

2 weeks ago


UAE, United Arab Emirates HSBC Full time

**Manager Employee Relations (ID: 0000IVS3)**

**GCB 05**

**Some careers grow faster than others.**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC

Employee Relations (ER) involves work that is focused on supporting, promoting, and facilitating fair and productive employee/employer relationships. The role of ER involves working with the respective SMEs to review / create ER or ER related policies; providing guidance / advice on procedures and policies on matters related to ER or can give rise to ER implications (e.g. workplace conflicts, complaints, performance appraisal disputes, absence management, disciplinary actions/consequence management, exit management/business re-structuring); leading/managing internal investigations on complicated matters arising from PCC (personal conduct cases) and employee grievances or advising the HR Advisory team on management of the less complicated personal conduct and grievance cases; overseeing cases involving the Labour authorities/regulators; provide various reports on management information relating to PCC and grievance; analytics to identify trends and areas of significant people / HR risks

**Responsibilities**
- Maintain high level of integrity & confidentiality at all times
- Developing effective relationships with the business to promote good employee relations across HSBC
- Manage internal investigations on matters arising from Personal Conduct Cases, employee grievances and complaints, whistleblowing and other workplace issues in line with HSBC protocols at a regional level and support as needed with cross border investigations across other regions.
- Facilitate coaching for HR Advisory team and HR Consultants in areas of employee relations practices where necessary.
- Support line management by providing advice and guidance on disciplinary, capability, grievance, and coaching managers where appropriate
- Support in the provision of advice and guidance on business change, reorganization & restructuring activity including redundancies, insourcing, outsourcing employee terms and interpretation of policy
- Providing advice and guidance on conduct considerations related to requests to rehire former employees
- Providing advice and guidance on cases of dismissal/ termination of employment and liaising with Legal to ensure abiding with law.
- Produce various reporting on ER matters/MI and analysis of regional trends e.g. HR Business Partner reports, Risk and Control Management Meeting reporting, Conduct queries, HSBCC bi-weekly reports, and Regulatory Compliance Oversight Committee on HSBC Confidential)
- Support the Regional Head in terms of implementation and maintenance of Regional ER management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
- Build and Maintain external and internal stakeholder relationships, Immigration, Labor office, Health Authority and other ER leads in other market sectors as well as HR generalist.
- Support in creating, reviewing, refining employment policies and operating procedures and ensure they comply with Regional legal requirements and Group Function Instruction Manual (FIM). Embed policies and evaluate policy effectiveness
- Being up-to-date with employment laws to ensure HSBC, management and employees are in compliance
- Being up to-date about Employee Relations Framework and new ways of working changes.
- Participate in HR/Group ER projects as required
- Support the Senior ER role holder in MENAT in all ER aspects as and when required.
- Manage Disputes raised through the UAE Ministry of Human Resources and Emiratization.
- Execute the annual undertaking process applicable to Senior Positions in the UAE and escalate to management adverse findings potentially impacting fit & proper requirements applicable to Registered Individuals in line with relevant Standard Operating Procedures (SOPs).
- Co-ordinate/lead with other HR risk stewards on gap analysis of any changes to employment law and regulation and create SOPs as required to ensure changes to internal policy are implemented.
- Manage hearings under the bank’s disciplinary and grievance procedures, ensuring that decisions made comply with both internal and external spirit of the procedures to mitigate the risk of potential litigation and or cost impact. Provide support/advice on ER policy and practice to hearing managers (as applicable)
- Be up to date with employment laws to ensure HSBC, management and employees comply.
- Work in partnership with Employment Legal to provide guidance to key stakeholders on any employment related litigation. Ensure that all newly created and existing employment policies and procedures do anticipate and meet the legal requirements and market practice.
- Regulatory reporting in the UAE i.e., Persona non-grata, work related injuries
- Support work needed on



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