Tenant Relations Executive

1 week ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fitouts and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date.

**What you will do**:
**Responsible for**:
**Work Permits**:

- Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors.
- Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.
- Follow up with existing tenants and Operations Team to ensure the closure of open work permits.

**Tenant Coordination**:

- Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.
- Arranging retailer meetings in coordination
- Monthly call with all the store managers, biweekly calls with the big stores
- Tracking of stores who are to cease trading in coordination with Leasing Team.
- Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department
- Coordinate with tenants and customer service for reimbursement of gift vouchers.
- Ensure periodic inspections are conducted with tenants on operating as per industry best practises
- Ensure up to date tenant database
- Conduct back of house inspections in coordination with security to ensure no hazards are created by tenants
- Support Marketing department raising all the memos needed or participation forms on any event or activation

**F & B and Tenant Inspection**:

- Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards.
- Organise spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.
- Submission of inspection report for review and approval.
- Notices to be issued to tenants of the inspected conducted.

**Graphic Installation**:

- Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.
- Organise, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.
- _Upon completion of job, verification of invoices and processing to Finance for timely payments._

**Administration**
- Issue job requests
- Job request management
- Review and escalate none routine job requests
- Maintain Job request history and database

**Job context**:
The role is required to contribute to the provision of quality services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the mall tenants to ensure professional tenant-landlord relationship.

**Required skills to be successful**:
**Job-Specific Skills**:

- Internal and external coordination

**Behavioural Competencies**:

- Honest and trustworthy.
- Be flexible and efficient.
- Proactive, punctual and reliable.

**What equips you for the role**:
**Minimum Qualifications and Knowledge**:

- Graduation in any degree.
- Fluent in English.

**Minimum Experience**:

- 3-5 years relevant experience in coordination and follow ups preferably in a shopping centre

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completi

  • Assistant Manager Tenant Relations I Real Estate I

    2 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Executive - Program Coordination - Abu Dhabi Ports

    2 months ago

    UAE, United Arab Emirates Talent Pal Full time

    **Description**: Job Title **Executive - Program Coordination** Unit **KEZAD Group** Job Purpose The Program Coordination Executive will be responsible for managing and coordinating the development and execution of various programs related to the company's industrial real estate operations. This role will require strong project management skills,...

  • Executive, Specialty Leasing

    5 days ago

    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Executive, Specialty Leasing

    4 days ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Mall Manager

    1 week ago

    UAE, United Arab Emirates Common Concept Full time

    Page 1 of 3 Oasis Mall Mall Manager - Job Description EXPERIENCE & QUALIFICATIONS Related Bachelor’s degree or an education / experience combination in the areas of marketing, business administration, real estate (leasing), property management, retail management. MECSC/ICSC Mall Management training/designations is desirable. Minimum of 7-10 years of...

  • Operations Executive, Mall of The Emirates

    7 days ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Operations Executive, Mall of The Emirates

    7 days ago

    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Service Officer

    4 weeks ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • Customer Service Officer

    1 day ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • Operations Administrator, City Centre Deira

    2 weeks ago

    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Leasing Administrator I Afgre I Real Estate

    2 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Relation Executive

    2 weeks ago

    UAE, United Arab Emirates Malabar Group Full time

    Job Code INTLMGD1072 Designation Customer Relation Executive Business Vertical INTL_Malabar Gold & Diamonds Job Summary Greet and welcome customers to the jewellery store in a friendly and professional manner. Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable...

  • Customer Relation Executive

    1 week ago

    UAE, United Arab Emirates Malabar Group Full time

    Job Code INTLMGD1078 Designation Customer Relation Executive Business Vertical INTL_Malabar Gold & Diamonds Job Summary Greet and welcome customers to the jewellery store in a friendly and professional manner. Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable...

  • Customer Service Executive

    2 weeks ago

    UAE, United Arab Emirates Common Concept Full time

    EXPERIENCE & QUALIFICATIONS A Bachelor’s Degree /Diploma Minimum of 2-3years of experience in Shopping Malls/Hotels/Hospitality Basic computer skills with proficiency in MS Excel and Microsoft Office. Good Communication (Verbal and written) skills, multiple languages known an added advantage Conflict Resolution skills Strong time management skills with...

  • Executive-leasing

    2 months ago

    UAE, United Arab Emirates Damac Properties Full time

    **Main Responsibilities**: - Maintain the highest quality of customer and client satisfaction - Understand the leasing market in detail. - Schedule meetings & viewings with potential Clients - Consistent follow up with clients to Maximize conversion of leads passed - Periodic feedback from the clients on their satisfaction on our services - Coordinate with...

  • Assistant Manager

    2 months ago

    UAE, United Arab Emirates Common Concept Full time

    Oasis Malls Oasis Malls Operates 8 malls across GCC spread across 4 territories UAE, Bahrain, Oman and KSA. Role Brief As the “Senior Executive /Assistant Manager” -Finance for GCC Oasis Malls, you will oversee financial operations across the entire GCC region, encompassing UAE, Bahrain, Oman, and KSA territories. Your responsibilities...

  • Administrator (Temp - 6 Months)

    1 week ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Administrator (Temp - 6 Months)

    1 week ago

    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Service

    3 weeks ago

    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • Manager - Investor Relation

    2 months ago

    UAE, United Arab Emirates Abu Dhabi Ports Full time

    **Description**: Job Title **Manager - Investor Relation** Unit **Finance** Job Purpose Support VP - Investor Relations in managing and executing the company’s investor relations strategy, providing accurate and timely information to existing shareholders, potential investors, analysts, and other stakeholders so that they can make informed investment...