Guest Relations Manager
7 months ago
**About us**
At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
**Your day to day**
- Ensure through effective management that all services provided at Guest Relations are always available and carried out efficiently.
- Make arrangements with other departments to ensure proper handling of amenities to be placed in VIP rooms (i.e., towel art, special occasion cakes, etc.)
- Conduct regular inspection of rooms and liaise with the housekeeping or engineering department on deviation from standard set-ups.
- Be on hand to meet and escort all arriving VIPs ensuring that their needs are satisfied, their luggage are swiftly sent to their rooms, and that they are checked in a courteous and efficient manner with no delay. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
- Constantly check reservations to ensure that VIP guests and bookings with special requests (i.e., airport pick-up, entitlement for repeat visits, etc.) are handled correctly.
- Closely coordinate with “Club Lounge” section ensuring that guests’ and related requests are attended to in a most efficient manner.
- Impose and observe the established method of coordination with all departments, particularly with Pastry & F&B concerning amenities.
- Manage Club Lounge operation on daily basis and ensure high quality of service was provided.
- Handle guest complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests. Follow up when necessary and keep the Front office Management informed of unusual complaints.
- Responsibly use all available systems and equipment including PMS (Property Management System), internet lines, etc.
- Supervise shift endorsement, follow up on all outstanding matters and ensure the delivery/completion of service.
- Coordinate and ensure the maintenance of an atmosphere of tranquility in all areas of the hotel, never giving the impression that there is a problem.
- Continuously update oneself and have a comprehensive knowledge on places and events, trends, developments and new ideas to enhancing guest experience.
- Be aware of all fire prevention and safety regulations at all times.
- Handle all emergencies as laid down in the hotel’s emergency policy.
- Manage guest loyalty recognition and anything related to IHG One Rewards programs.
- Manage repeat guests and other related programs as well as update guest profile with pertinent information and general comments.
- Manage guest birthday program and ensure that all birthdates are registered and corresponding amenities are delivered.
- Manage preparation and distribution of welcome cards.
- Have a complete knowledge of hotel programs, facilities and activities; as well as the local environment such as attractions, restaurants and shopping areas within the city.
**What we need from you**
**At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life**
**What we offer**
We’ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.
Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® - It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough
-
Guest Relations Leady for 5star Hotel in UAE
5 days ago
UAE, United Arab Emirates Skyline HR International Full timeSuitable applicant should have good & extensive experience in maintaining good relations with the guest. Should have Managing guests’ experiences. Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience. Arranging reservations. Handling complaints as they arise Recommending off-site amenities Taking care of Guests special...
-
Guest Engagement Manager
7 months ago
UAE, United Arab Emirates Damac Properties Full timeTo supervise and ensure the smooth and efficient daily operation of the Guest Engagement operations, ensuring all hotel guests and visitors receive an optimum level of service and care at all times **Functional Accountabilities** - Familiarize yourself with Duty Manager logbook/handover at beginning of shift to be informed of all pending issues -...
-
Personal Concierge Manager
1 day ago
UAE, United Arab Emirates Hilton Full timeA Personal Concierge Manager / Guest Service Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Personal Concierge Manager / Guest Service Manager, you will manage the needs of VIP Guests and inform other Team...
-
Guest Engagement Agent
3 days ago
UAE, United Arab Emirates Damac Properties Full time**Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Ensure the lobby is clean, the furniture and newspapers look presentable at all times - Ensure lobby presence at all times - Provide a warm welcome and offer assistance to all guests entering the hotel - Conduct hotel tours every time it is...
-
Guest Engagement Agent
4 weeks ago
UAE, United Arab Emirates Damac Properties Full timeHey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotels Dubai. **Job Purpose**: To create a unique point of contact for our guests,...
-
Guest Engagement Agent
7 months ago
UAE, United Arab Emirates Damac Properties Full timeTo create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Midtown and build lasting relationships by following our core values. **Duties and Responsibilities** - Comprehensive knowledge of the Hotel,...
-
Employee Relations Manager
7 months ago
UAE, United Arab Emirates Talent Pal Full timeSupports disciplinary, grievance and research misconduct investigations through advice on the conduct of the meeting and format. Drafting questions, reports and correspondence to support the process. - Sit on disciplinary and appeal panels and provide advice to the panel on appropriate level of sanction up to and including dismissal. Seeking the necessary...
-
Employee Relations Manager
7 months ago
UAE, United Arab Emirates Talent Pal Full timeSupports disciplinary, grievance and research misconduct investigations through advice on the conduct of the meeting and format. Drafting questions, reports and correspondence to support the process. - Sit on disciplinary and appeal panels and provide advice to the panel on appropriate level of sanction up to and including dismissal. Seeking the necessary...
-
Uae National Guest Relations Officer
4 months ago
UAE, United Arab Emirates Al-Futtaim Full time**Job Requisition ID**:163813 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Uae National Guest Relations Officer
1 month ago
UAE, United Arab Emirates Al-Futtaim Full time**Job Requisition ID**:165809 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Uaen Guest Relations Officer
1 month ago
UAE, United Arab Emirates Al-Futtaim Full time**Job Requisition ID**:165824 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Manager - Investor Relation
9 months ago
UAE, United Arab Emirates Abu Dhabi Ports Full time**Description**: Job Title **Manager - Investor Relation** Unit **Finance** Job Purpose Support VP - Investor Relations in managing and executing the company’s investor relations strategy, providing accurate and timely information to existing shareholders, potential investors, analysts, and other stakeholders so that they can make informed investment...
-
Vendor Relations Manager
7 months ago
UAE, United Arab Emirates Aviation Services Management (ASM) Full timeASM is looking to hire a Vendor Relations Manager to oversee our relationships with external vendors and suppliers. The Vendor Manager will be responsible for managing vendor contracts, ensuring vendor performance meets our standards, and fostering strong partnerships to support the organization’s goals and provide recommendations on strategies, plans and...
-
Female Guest Service Officer
7 months ago
UAE, United Arab Emirates Hyatt Centric Jumeirah Dubai Full timeSummary Answer hotel telephones courteously and efficiently following Hyatt Centric standards. Meets and greets all guests and assists with registrations. Ensures the strict control of room keys. Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and...
-
Guest Experiences
1 day ago
UAE, United Arab Emirates Hilton Full timeDoubleTree by Hilton Resort & Spa Marjan Island is looking for a Guest Experiences & Promotions Executive to join the team! With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world. **Why Work for Hilton?** Hilton is one of the largest and...
-
Laundry Ambassador guest Laundry/ Uniform
4 months ago
UAE, United Arab Emirates Emaar Properties Full timeThis function is to efficiently manage Guest laundry, Staff laundry, F & B linen, & Guest room linen activities, ensuring that the cleanliness related to laundry services, orderliness of work areas are well maintained and in accordance with established standards. Ensure that each guest becomes a happy fan of our restaurants, by delighting them with...
-
F & B Guest Service Supervisor
2 weeks ago
UAE, United Arab Emirates Hilton Full timeGuest Service Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** Guest Service Supervisor will be responsible for assisting management in the direction and administration of a...
-
Guest Service Agent lifestyle
5 days ago
UAE, United Arab Emirates Emaar Properties Full time'œEvery single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.' - '“ Mohamed Alabbar ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in...
-
Manager Employee Relations
1 week ago
UAE, United Arab Emirates HSBC Full time**Manager Employee Relations (UAE Nationals) (ID: 0000I4U9)** **GCB 05** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Employee Relations (ER) involves work that is focused on supporting, promoting, and facilitating fair and productive employee/employer...
-
UAE, United Arab Emirates Crowne Plaza Hotels & Resorts Full time**Crowne Plaza Dubai Marina** is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants. With...