Customer Care Agent

2 weeks ago

Dubai, United Arab Emirates Deliveroo Full time

You will report to Customer Care Operations Manager, and you will be based in our Dubai main offices (DIFC). We are operating on a hybrid model and you will come into the office three days a week.

**You will**:

- Identify the reason for escalations, showing empathy and a determination to resolve and de-escalate issues whilst providing clear resolutions promptly by correctly following our policies
- Provide feedback to Team Leaders on frontline agent performance issues to help drive improvements across the team
- Be able to clearly articulate to customers why a decision has been made and to be in objection handling when dealing with conflicts
- Resolve contacts by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Provide high-quality support to Deliveroo's most valued customers
- Work a rotating shift pattern across 7 days a week, 24 hours a day, including public holidays
- Complete any other tasks as directed by line manager or senior management

**Requirements**:

- Minimum of **2** years of experience in a **contact center** environment with a focus on complaints handling
- Proficiency in **Arabic** and **English** languages at a C1/C2 level is a **must**.
- Advanced user of Microsoft Office/Google Workspace, CRM tools like Zendesk/Amazon Connect, with fast and accurate typing skills
- Experience handling support requests from a variety of different channels abilities, effective time and priority management
- Experience with meeting targets and maintaining high standards
- Ability to articulate decisions to customers across all channels, balancing firmness and fairness
- Root cause analysis expertise to provide efficient solutions
- Take full ownership of resolving customer issues
- Proficient in managing difficult conversations and conflict resolution
- Experience contributing to the ongoing development of departmental processes
- Experience empathizing with frustrated customers

**Why Deliveroo**

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

**Workplace & Benefits**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

**Diversity**

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

  • Customer Care Agent

    2 weeks ago

    Dubai, United Arab Emirates RAD Holiday Homes Full time

    Join Our Team! Customer Care Agent Position Available Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, multi-cultural environment? If so, RAD Holiday Homes invites you to be part of our team as a Customer Care Agent! Company Overview: RAD Holiday Homes is a leading DTCM licensed Operator for short-term rentals in...

  • Customer Care Agent

    4 weeks ago

    Dubai, United Arab Emirates Kone Full time

    Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...

  • Customer Service Agent

    2 months ago

    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...

  • Customer Care Agent

    1 week ago

    Dubai, United Arab Emirates Opisok Ortho Clinic Full time

    You will report to the Customer Care Team Manager, and you will be based in our Dubai offices and working in the office full time. **You will**: - Identify the reason for escalations, showing empathy and a determination to resolve and de-escalate issues whilst providing clear resolutions promptly by correctly following our policies - Provide feedback to...

  • Customer Care Agent for a Healthcare

    1 month ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJob Title:Customer Care Agent for a Healthcare Company with English and FinishJob DescriptionWe keep growing!Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better а live longer.Looking for a job where you can really help people? Join our...

  • Customer Care Agent for a Healthcare

    2 months ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJobTitle:Customer Care Agent for a HealthcareCompany with English andFinishJobDescriptionWekeep growing!Our brand-newclient is a science-led global healthcare company with a specialpurpose to improve the quality of human life by helping people domore, feel better а live longer.Looking for ajob where you can really help people? Join ourCustomer...

  • Customer Care Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Deliveroo Full time

    You will report to the Customer Care Team Manager, and you will be based in our Dubai offices (API Trio Tower) and working in the office full time.You will: Identify the reason for escalations, showing empathy and a determination to resolve and deescalate issues whilst providing clear resolutions promptly by correctly following our policies Provide feedback...

  • Customer Care Representative

    2 weeks ago

    Dubai, United Arab Emirates Revibe Full time

    We are looking for a great customer care representative, capable of talking to customers, understanding and resolving their issues. Agent should be able to comment on customer queries online and generate sales from our customer base. He / She should be fluent in Arabic and have great written Arabic proficiency. He / She should be fluent in English and have...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated FullTime Customer Care Executive to join our team in Dubai. Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight airfreight and land freight.Open shipping orders and insert Request for Quotations. Obtain rates negotiate...

  • Customer Care Executive

    1 week ago

    Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai. **Responsibilities**: - Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. - Open shipping orders and insert Request for Quotations. Obtain...

  • Customer Care Executive

    2 weeks ago

    Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai.Responsibilities: Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. Open shipping orders and insert Request for Quotations. Obtain rates,...

  • Customer Care Operations Manager

    1 week ago

    Dubai, United Arab Emirates Deliveroo Full time

    **Manager - Customer Support Operations (UAE)**: **The Role** The mission of the Operations team within Care is to deliver excellent customer experience across our three-sided marketplace (customers, restaurants and riders) in partnership with our vendors, whilst delivering efficiencies and driving continuous improvement, change and transformation. The...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight, airfreight, and land freight.Open shipping orders and insert Request for Quotations. Obtain rates, negotiate, and follow up on quotations from agents.Track daily orders from clients with the operations department and...

  • Customs Clearance Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Care Ocean Logistics LLC Full time

    We are looking for an experienced Customs Clearance Agent to join immediately under the capacity of Executive to drive all the Customs clearance work and related documentation work.Processing of all types of customs bill.Handling Dnata DWC/FG5 import and exportKnowledge of Land, Sea and Air cargo customs clearanceCollection of documents/DO for customs...

  • Customer Care Team Lead

    4 weeks ago

    Dubai, United Arab Emirates Deliveroo Full time

    **Why Deliveroo** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...

  • Customer Care Team Lead

    2 days ago

    Dubai, United Arab Emirates Deliveroo Full time

    **Why Deliveroo** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking Customer Care Executive to join our team.Full job description: All queries to be responded to efficiently and informatively, with polite language in English or Hindi. Strong ability to work on multiple tasks or assignments. Good communication skills.Additional Qualifications: Basic Computer Knowledge Highly motivated and energetic...

  • Customer Service Agent

    2 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...

  • Customer Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...