Customer Engagement Agent
6 months ago
**Job title: Customer Engagement Agent**
**Language
- Arabic & English**
**Responsibilities**:
1. Receive inbound calls including transferred sales leads from current and potential customers
2. Answering or making calls to clients addressing their needs, complaints, with products or services
3. Meet Quality Assurance Requirements and other key performance metrics
4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Build sustainable trust through interactive communication with Clients
6. Determining the cause of problem and selecting the best solution
7. Handling operational work assigned to them in an accurate and timely manner
8. Handling quality control through hearing the calls and evaluating the Agents
**Job Specification and Qualification**
1. Excellent verbal and written communication skills
2. Thorough understanding customers and follow processes
3. Ability to learn, punctual and good in time management
4. Passionate about helping customers and knows how to do that in terms of skills and system use
5. Ability to solve problems and issues related to customer service and support
6. Ability to provide suggestions that improve the work process
**Salary**: From AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer engagement: 1 year (required)
- reception duties: 1 year (required)
**Language**:
- english (required)
- arabic (required)
-
Customer Engagement Agent
2 months ago
Dubai, United Arab Emirates KAVAK Full timeJob Information Date Opened - 10/11/2024Job Type - Full timeIndustry - AutomotiveState/Province - Dubayy (Dubai)City - DubaiZip/Postal Code - 337-1500Country - United Arab EmiratesAbout Us **Who WE are?** KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We** **work smart and make...
-
Customer Service Agent
3 weeks ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Deluxe Holiday Homes Full timeDeluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay **Responsibilities**: - Answer to, record, forward and address all guest inquires (complains, requests, questions); - Record support...
-
Customer Service Agent
3 months ago
Dubai, United Arab Emirates DRL Marketing Management Full time**Join Our Team as a Dynamic Call Centre Sales Agent!** Are you passionate about sales and eager to grow your career in a vibrant environment? We’re on the lookout for enthusiastic Call Centre Sales professionals to be part of our dynamic team! **What You'll Do**: **Engage & Convert**: Transform new client leads into loyal customers, all while adhering...
-
Customer Care Agent
6 months ago
Dubai, United Arab Emirates Kone Full timeCertified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...
-
Customer Engagement Manager
3 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Customer Service Agent
2 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Opening: Customer service Agent Position: Customer service Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Seven Group Full timeWe are looking for Customer Service Agent - can join immediately - inbound / outbound calls - minimum 1 year UAE experience - with medical background experience
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Zia Medical Center Full timeHigh school diploma or equivalent - 1-3 years of experience as a customer service agent - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent **Salary**:...
-
Customer Sourcing Agent
3 months ago
Dubai, United Arab Emirates TOP COMMERCIAL BROKERS Full timeCustomer Sourcing Agent required, must be having banking telesales experience in Mortgages or SME in the UAE. Must be fluent in English and Arabic. Salary between 3k to 4k, Health Insurance provided. spouse visa preferred or a new visa can be given depending on the interview. Pay: AED3,000.00 - AED4,000.00 per month **Experience**: - Customer Sourcing...
-
Customer Service Agent
3 months ago
Dubai, United Arab Emirates DNK Real Estate Full time**Job description** We are looking for a Customer Service Agent. We are seeking motivated and dedicated individuals to join our growing team as Customer Service Agent. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate...
-
Customer Sales and Service Agent
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in...
-
Customer Support Agent
6 months ago
Dubai, United Arab Emirates Primex Broker Full timeCustomer Support Agent responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software. **Salary**: AED1,800.00 -...
-
Customer Sales and Service Agent
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff...
-
Customer Sales and Service Agent
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. **Job Outline**: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates...
-
Customer Sales and Service Agent
2 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff...
-
Customer Service Call Center Agent
5 months ago
Dubai, United Arab Emirates Al Safrah Restaurant Full time**We are looking for Call center agent ( Malayalam female Required) should have own visa.** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...
-
Customer Service Call Center Agent
5 months ago
Dubai, United Arab Emirates Al Safrah Restaurant Full time**We are looking for Call center agent ( Malayalam female Required) should have own visa.** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...
-
Customer Service Call Center Agent
6 months ago
Dubai, United Arab Emirates Al Safrah Restaurant Full time**We are looking for Call center agent ( Malayalam female Required) should have own visa.** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Fastlink outsourcing Full timeDesignation : Customer Service Agent Salary : AED 3400 Duration : 3 months contact ,extendable based on the performance. Location : Dubai Working days : 6 days working and 1 day week off. Working Hrs : 9 hrs including break. Fluency in Arabic should be must **Job Types**: Temporary, Contract Contract length: 3 months Pay: AED3,400.00 per month