Call Agent Supervisor

2 months ago

Dubai, United Arab Emirates DENTAL AND AESTHETIC CLINIC Full time

Position: Call Agent Supervisor

Job Summary: The Call Agent Supervisor at our aesthetic clinic plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our call center. As the supervisor, you will lead a team of call agents, monitor call quality and performance, and ensure efficient scheduling and coordination of appointments. You will also be responsible for resolving customer inquiries and complaints, training and mentoring new call agents, and maintaining accurate records of call center activities.

**Responsibilities**:
Lead and supervise a team of call agents, ensuring their adherence to company policies, procedures, and performance standards.

Monitor and evaluate call agent performance, providing regular feedback, coaching, and guidance to optimize productivity and customer satisfaction.

Resolve customer inquiries and complaints promptly and professionally, striving to exceed their expectations.

Train and onboard new call agents, providing comprehensive product knowledge, call handling techniques, and customer service skills.

Develop and maintain training materials, standard operating procedures, and call scripts to ensure consistency and quality of customer interactions.

Schedule and coordinate appointments effectively, ensuring efficient utilization of resources and meeting service level targets.

Conduct regular team meetings and performance reviews to foster a positive work environment, address concerns, and recognize achievements.

Generate reports on call center metrics, such as call volume, average handling time, response rate, and customer satisfaction, to identify areas for improvement.

Collaborate with other departments, such as clinic operations and marketing, to ensure seamless communication and alignment of customer service goals.

Stay updated on the latest industry trends, procedures, and products related to aesthetic treatments and services.

Qualifications:
Previous experience in a supervisory or team lead role within a call center or customer service environment is required.

Excellent communication and interpersonal skills, with the ability to effectively train, motivate, and manage a team Arabic and English is mandatory,

Strong problem-solving skills, with the ability to handle customer inquiries and complaints with empathy and professionalism.

Proficiency in using call center software and CRM systems to manage call queues, track performance, and generate reports.

Sound knowledge of aesthetic clinic procedures, treatments, and services is preferred, although training will be provided.

Ability to multitask and work under pressure in a fast-paced environment, while maintaining attention to detail and meeting deadlines.

Flexibility to work evenings, weekends, and occasional overtime as required by the operational needs of the clinic.

High level of professionalism, integrity, and commitment to delivering exceptional customer service.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

  • Call Center Agent

    1 week ago

    Dubai, United Arab Emirates First Priority Medical Center Full time

    Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...

  • Call Center Supervisor

    2 months ago

    Dubai, United Arab Emirates Bin Yaber Driving Institute Full time

    Supervise all tasks involved in Call Center - Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions - Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport...

  • Call Center Agent

    3 weeks ago

    Dubai, United Arab Emirates Iyanli Full time

    We are currently seeking enthusiastic and customer-oriented Call Center Agents to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns over the phone. **Responsibilities**: - Handle inbound and outbound calls from customers, addressing inquiries,...

  • Call Center Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Bin Yaber Driving Institute Full time

    Supervise all tasks involved in Call Center Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport...

  • Call Center Supervisor

    2 months ago

    Dubai, United Arab Emirates Webtronic TeleCo. Group Full time

    Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

  • Call Center Supervisor

    2 months ago

    Dubai, United Arab Emirates Bizrahmed Full time

    We're hiring! We're currently searching for an experienced Call Center Supervisor to join our team. **About us.** Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer...

  • Call Center Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Bizrahmed Full time

    We're hiring! We're currently searching for an experienced Call Center Supervisor to join our team. **About us.** Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer...

  • Call Center Agent

    2 months ago

    Dubai, United Arab Emirates Tiger group Full time

    Call Center Representative As a Call Center Representative, you will handle incoming calls from customers, address their inquiries, resolve issues, and provide exceptional customer service. Your primary duties will include: **Responsibilities**: - Utilizing data to generate high-quality leads for our real estate agents. This includes outreach, identifying...

  • Call Center Agent

    2 weeks ago

    Dubai, United Arab Emirates Urbi Full time

    We are **Urbi **and we create a ready-to-use digital platform with geospatial data, map visualisation and analysis tools, transport routing, and geo-coding algorithms. Urbi platform can be customized for any business needs, cloud-native or on-premise usage. We have a big international team which innovates, creates, and brings niche products to solve any...

  • Call Center Agent

    2 months ago

    Dubai, United Arab Emirates FAST FIXER BUILDING MAINTENANCE LLC Full time

    Call Center Agent Job Responsibilities and Duties: - Answer incoming calls - Management and resolve customer complaints - Sell products and place customer orders in the POS system - Identify and escalate issues to supervisors - Provide product and service information to customers - Document all call information according to standard operating procedures -...

  • Arabic Call Center Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Dubai Dermatology and Medical Center Full time

    We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...

  • Call Center Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah - Clinic Full time

    A leading healthcare in UAE is currently looking for a Call Center Supervisor who will be responsible to supervise the clinic's call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management.5 years' experience in a similar field with health care background is...

  • Call Center Agent

    2 days ago

    Dubai, United Arab Emirates Yamanote Atelier Restaurant Full time

    We are looking for energetic and self-motivated Call Center Agent professionals who can join in our Call center team. **Job Description**: 1. Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner. 2. Answer all inquiry from customers...

  • Call Center Agent

    1 week ago

    Dubai, United Arab Emirates SKS TRADING Full time

    We are looking for Experience **Arabic Call Centre Agent** **Duties & responsibilities** - Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and complaints. - Efficiently take orders from customers over the phone, ensuring all necessary details are accurately captured. - Confirm order details with the customer to...

  • Call Centre Supervisor

    1 month ago

    dubai, United Arab Emirates Padra Clinic Full time

    Job Purpose:The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service.Supervise Call Centre Agents:Provide leadership and guidance...

  • Call Centre Supervisor

    4 weeks ago

    dubai, United Arab Emirates Padra Clinic Full time

    Job Purpose:The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service.Supervise Call Centre Agents:Provide leadership and guidance...

  • Call Center Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Bizrahmed Full time

    We're hiringWe're currently searching for an experienced Call Center Supervisor to join our team.About us.Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer various...

  • Call Center Supervisor

    1 week ago

    Dubai, United Arab Emirates BLS International Services Full time

    Manages and oversees a team of call center Executives. - Motivates and supports Executives through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. - Provides service...

  • Call Center Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Padra Medical Center Full time

    **Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

  • Call Center Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Bizrahmed Full time

    We're hiringWe're currently searching for an experienced Call Center Supervisor to join our team.About us.Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer various...