IT Service Desk
1 day ago
**2.1. Required Competencies**
- Advanced Knowledge of Windows operating systems.
- Operating System Deployment / Upgrade project experience
- Desktop and Laptop imaging
- Experience in a busy technical support environment
- Knowledge of Active Directory and Systems
- Disciplined trouble shooting skills
- Strong team working
- Ability to always follow up problems with customers to completion
- Excellent spoken and written English communication skills
- Proactive customer service attitude
**2.2. Required Experience**
- 5+ years of previous technical IT work experience with System Administration, Networking, or IT Support roles.
**2.3. Scope of Work**
- Work as part of a team of IT Service Desk
- Deploy Operating System Images on laptops
- Migrate user data and profile to new system
- Manage the distribution and inventory of computer equipment and accessories.
- Provide advanced IT technical troubleshooting and problem-solving skills for system users.
- Escalate support issues as necessary to other members of the IT team.
- Ensure that the appropriate Information Technology Infrastructure Library (ITIL) processes in support of the project are followed
**Job Types**: Full-time, Permanent
**Salary**: AED6,000.00 - AED7,000.00 per month
Application Question(s):
- What is your visa status?
- Can you join immediately or have a notice period?
- Are you willing to work under the salary of Aed 6,000 to Aed 7,000?
- Do you have knowledge of Active Directory and Systems?
- Have you previously worked on processes in support of the project followed by the Information Technology Infrastructure Library (ITIL)?
**Experience**:
- Windows operating systems: 6 years (preferred)
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