Front Desk Supervisor
1 month ago
**Job Summary**:
The Front Desk Supervisor is responsible for managing the day-to-day operations of the front desk, ensuring guests receive exceptional service, and overseeing a team of front desk agents. The supervisor must handle guest inquiries, resolve issues, ensure smooth check-ins/outs, and maintain accurate records. This position requires strong leadership, communication skills, and an ability to multitask effectively in a fast-paced environment.
**Key Responsibilities**:
- **Supervise Front Desk Operations**:
- Oversee the front desk team to ensure efficient operations, smooth check-in/check-out, and proper guest service.
- Assign and monitor work tasks to front desk agents and provide necessary training.
- Handle daily shift operations, ensuring smooth transitions between shifts.
- **Guest Service & Communication**:
- Greet and interact with guests in a professional and friendly manner.
- Address guest inquiries and complaints, striving to resolve issues promptly and effectively.
- Ensure guest satisfaction by ensuring services meet or exceed expectations.
- **Check-in/Check-out Procedures**:
- Oversee the check-in and check-out process, ensuring all procedures are followed.
- Ensure accurate guest billing and payment collection.
- Manage room assignments and verify guest reservations for accuracy.
- **Training & Development**:
- Train and guide new front desk staff on procedures, systems, and guest service expectations.
- Conduct ongoing coaching and performance evaluations for the front desk team.
- **Administrative Duties**:
- Ensure accurate data entry of guest information into the property management system.
- Maintain and update guest records, including special requests and preferences.
- Monitor and manage room availability, rates, and reservations.
- **Handling Cash and Financial Transactions**:
- Process payments for guest services, handling cash, credit, and debit transactions accurately.
- Ensure cash handling and financial transactions follow hotel policies and procedures.
- **Safety & Security**:
- Ensure that guest safety and security procedures are followed, including emergency protocols.
- Monitor security systems and report any suspicious activity or incidents.
- **Collaboration with Other Departments**:
- Communicate with housekeeping, maintenance, and management to resolve any guest-related issues.
- Assist in coordinating special requests, room changes, and maintenance needs.
- **Inventory & Supplies**:
- Monitor front desk supplies, including keys, forms, and brochures, and ensure they are well-stocked.
- Place orders for supplies as necessary.
- **Reporting**:
- Prepare and maintain reports on daily operations, guest complaints, and staff performance.
- Communicate any challenges or issues with the management team.
**Skills & Qualifications**:
- **Education**: High school diploma or equivalent; Bachelor's degree in hospitality management or related field preferred.
- **Experience**: Minimum of 2-3 years in a front desk or guest service role, with at least 1 year in a supervisory or leadership position.
- **Skills**:
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in hotel management software and Microsoft Office Suite.
- Problem-solving and conflict resolution skills.
- Ability to remain calm under pressure and handle difficult situations.
- Detail-oriented and organized.
**Physical Requirements**:
- Ability to stand for extended periods.
- Ability to lift or carry up to 25 pounds (e.g., office supplies or luggage).
- Occasional evening, weekend, or holiday shifts may be required.
**Work Environment**:
- Work in a fast-paced, customer-focused environment.
- May be required to work evenings, weekends, and holidays based on the hotel’s operating hours.
**Job Types**: Full-time, Permanent
-
Front Desk Supervisor
2 months ago
Dubai, United Arab Emirates Hilton Full timeFront Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
-
Front Desk Supervisor
6 days ago
Dubai, United Arab Emirates Hilton Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Supervisor
4 months ago
Dubai, United Arab Emirates Millennium Al Barsha, Atria Business Bay & Mont Rose Full timeAs a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may...
-
Gym Front Desk Supervisor
4 months ago
Dubai International City, United Arab Emirates CRONY ELECTRONICS Full time**LOCATION: DUBAI INTERNATIONAL CITY** **Gym Front Desk Supervisor Job Responsibilities**: 1. Customer Reception and Service: A. Greet all customers entering and leaving the gym, providing friendly and professional service. B. Handle membership registrations, renewals, cancellations, and respond to customer inquiries. C. Coordinate member appointments,...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
-
Front Desk Supervisor
5 days ago
Dubai, United Arab Emirates AccorHotel Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Desk Supervisor
1 day ago
Dubai, United Arab Emirates Appolonia Dentistry for Children Full time**Arabic speaker, fluent in English.**: - Managing Front desk team. - Providing required taring - Following proper individual and telephone etiquette while interacting with patients - Verifies the insurance card validity, coverage and approval status. - Registration of patient visit in the system for both new and revisit patients - Maintaining...
-
Front Office Supervisor
1 month ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeFront Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...
-
Front Desk Supervisor
7 months ago
Dubai, United Arab Emirates Events Melodica DMCC Full time**Salary 5-7K plus other benefits** Start your career at Melodica Music & Dance Academy and get professional experience in the Education sectors **Responsibilities**: - Provide leadership and guidance to the front desk team. - Ensure exceptional guest service, addressing inquiries, requests, and concerns professionally and promptly. - Train and mentor...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timePrimarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...
-
Front Office Supervisor
2 weeks ago
Dubai, United Arab Emirates Hilton Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates Address Montgomerie Hotel Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
-
Front Office Supervisor
2 months ago
Dubai, United Arab Emirates Millennium Central Downtown Full timeFront Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...
-
Russian Speaking-front Desk Operations
1 week ago
Dubai, United Arab Emirates NH Medical Center - Dubai Full timehaving experience of clinic front desk operation is preferably - having language ability of English & Russian is preferably - polite and good in customer service - passion in front desk management - this position can be progressed to the position of front desk supervisor **Job Types**: Full-time, Part-time Part-time hours: 8 per week Ability to...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...
-
Front Office Supervisor
9 months ago
Dubai, United Arab Emirates Hilton Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
-
Front Office Supervisor
3 months ago
Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full timeWe Are Hiring **Front Office Supervisor** **Job Summary** **Front Office Supervisor **is responsible to plan, organize, supervise, coordinates, audits and participates in the activities of the Front Desk. **Responsibilities**: Ensure outstanding customer care at all times. Supervise the operations of the front desk to ensure an optimal level of service...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates Havana Holiday Homes Full timeAs a front office supervisor, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and coordinating activities to optimize efficiency and guest satisfaction. You will supervise a team of front desk agents and ensure that all tasks are performed accurately and in a timely...
-
Assistant Front Desk Manager
4 days ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23136804 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Manage all front desk operations...
-
Front Desk Agent
7 months ago
Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time**JOB SUMMARY** **& DESCRIPTION** Front Desk agent is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. Front Desk Agent is required to be always attentive to all...