L&d Business Partner, Mena Gold

9 months ago

Dubai, United Arab Emirates Q-Express Documents Transport Full time

A Bachelors degree in Learning & Development, Education, Psychology, Sociology, HR, Management, or other relevant field
- Proven experience in designing, developing, and delivering scalable talent development solutions
- Aptitude for learning and leveraging science and technology for both solution design and data analysis
- Ability to actively use metrics, and training data to track and manage impact of training efforts
- Management skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results
- Superior communication and influence skills are a must with the ability to communicate effectively and credibly both verbally and in writing with audiences across levels
- A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment
- Innovative and proactive problem-solving skills with the ability to use judgment in complex and ambiguous situations
- Strong knowledge of and experience with performance and talent management

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a self-starter to join our Emerging Countries Customer Fulfillment (ECCF) GOLD Team as a L&D Business Partner, supporting the Middle East North Africa (MENA) region. We are transforming the way we do development. We are customer-obsessed and innovative in our efforts to increase leadership capability. This means we build our own highly customized and targeted solutions that directly serve the business. We work backward from business development needs through deep dives and critical analysis of our talent movements. The L&D Business Partner will support development of MENA leaders across Egypt, Saudi Arabia, and the United Arab Emirates - from first-time leaders to leaders of leaders.

Amazon fulfillment centers, sort centers, and delivery stations encompass a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our fulfillment operations great. Developing our people is at the heart of what we do.

Key job responsibilities
- Build strong partnerships with business leaders (e.g. Site Leaders, Operations Managers) to understand their learning needs and ensure targeted solution development. Dive in to quickly learn about learners’ goals and challenges, their work environment, how they walk (fast) and how they talk (straightforward).
- Own the end-to-end development and execution of learning interventions across multiple business lines/regions.
- Leverage science and data driven approaches to design and deploy learning and performance solutions. Use rapid design and distribution methods (virtual, classroom, blended and multi-media) that best suit business needs and which tangibly and positively impact performance.
- Manage, interpret and analyze business data to report conclusions and make recommendations based on findings.
- Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.
- Select, design and deploy appropriate mechanisms to measure learning impact.

A day in the life
No two days are ever the same in this team, as you'll be leading various programs and projects, and engaging with key stakeholders throughout the network in MENA. This team is incredibly collaborative, fun, and focused on doing great work while learning and growing

Dubai, ARE
- Masters' in Education, Research, and/or Data Sciences
- Qualified/certified in a variety of psychometric instruments
- Experience with Experimental Design & Research - Experience creating e-learning content or using LMS tools such as Capstone
- Experience in Operations

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