Receptionist

4 weeks ago


UAE, United Arab Emirates Majid Al Futtaim Full time

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
To act as the first point of contact for visitors and callers for customers reaching out to MAF. This position will be primarily responsible for the reception area and managing the floor during operating hours and events in addition to coordinating front-desk activities.

This role is also critical to capturing customers information as a sales lead and assigning them to the sales team accurately based on a rotation schedule.

In addition this is also a customer service role and should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

Multitasking and stress managment skills are essential for this position. This role may require working in shifts, so flexibility is critical.

**Role Details - Key Responsibilities and Accountabilities**:

- Ensure that the front entrances of experience center are presentable and always reflecting the professional image of Majid Al Futtaim and customers.
- Receiving calls at the reception and assigning to the right team member and taking down customer’s message and ensuring the customer is called back accordingly.
- Greeting and welcoming customers professionally and ensure every visit is registered and assigned to the right team member
- Execute adhoc data entry and data enrichment tasks within the lead and customer journey touch points to support sales and CRM functions.
- Ensure leads are accurately registered and assigned to the sales team based on the rotation chart.
- Immediately report any poor levels of cleanliness, maintenance issues, behavioral concerns or anything that may affect the image of the organization and the customer journey to the line manager or Head of CRM.
- Meticulous and an eye for detail to ensure brokers and agents are not left unattended to avoid interacting with the existing or potential customers.
- Dealing with incoming/outgoing post and ensure it is logged accordingly.
- Complete lead management from generating the lead to measuring/analyzing performance of the leads whilst being dealt with the sales team.

**Personal Characteristics and Required Background**:

- Flexible working attitude
- Must be presentable and willing to wear Company uniform/ adhere to the company dress code
- Must possess great customer service skills and have a welcoming and cheerful demeanor at all times
- Professional and courteous manner; both over the phone and customer facing.
- Meticulous and an eye for detail.
- Have demonstrated excellent analytical skills and comfort with data statistical methods.
- Ability to multi-task, meet deadlines and stay calm under pressure.
- Proven ability of working in a team environment.
- Knowledge of diverse groups, working with a multicultural workforce, and sensitivity and appreciation to cultural differences is required.
- Proficiency in MS-Excel, MS-Word and other office tools.
- Arabic language would be beneficial.
- Excellent communication and customer services skill

**Minimum Qualifications/education**:

- Bachelor degree in Business Administration or relevant discipline


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