Receptionist (Uae National)
5 months ago
-Job description
**Receptionist (UAE National) (ID: 0000K72B)**
**Some careers grow faster than others.**
**If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.**
The role of Receptionist reports Regional Head of Workplace Experience, Hospitality and Events and key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk acting as the face of HSBC to a range of external clients and customers. The role holder will focus on providing a professional and seamless visitor experience and facilitate senior client meetings between regular customers and internal staff members.
**Duties & Responsibilities**:
- All incoming calls are handled and directed swiftly and in a polite and friendly manner.
- Collaborate with security colleagues in reception seamlessly and share duties when required.
- Always maintain professional attire black abaya and sheila
- Register and arrange passes for tenant and HSBC visitors (including parking)
- Support with other tenant requests through Tower reception mailbox, luggage storage, facilities related work orders etc.
- Accurate time management and adhering to office hours.
- Where appropriate, ensure that clients and customers receive refreshments on Level 5 and 20.
- Ensure receptionist are delivering excellent customer service to internal and external clients in a friendly, polite manner and are able to deal with their escalations.
- Always look for ways of improving customer service
- Create a positive and motivated environment for the team - hold team huddles, help them put their PDPs in place, conduct regular 1:1s, run Exchanges and create learning opportunities so they can expand their remit.
- Conduct and organize training especially on 'customer satisfaction' and encourage it by self-learning via HR and HSBC University.
- Work closely with reception team, JLL and security by engaged and updated them on the changes to deliver the best customer satisfaction.
- Know your key stakeholders such as key visitors and Senior Leaders’ Executive Assistants
- Work together to ensure that the reception area is manned at all times with minimum two staffs and that workloads are shared fairly to ensure smooth Reception Operations
- Drive and support collaborative environment enabling team's wellbeing and performance.
Requirements
**Experience & Qualifications**:
- Bachelor’s degree is a must to obtain UAE visa.
- Ability to advise and support colleagues, external clients and visitors on Tower services and processes such as visitor access, deliveries, mail.
- Have basic knowledge of HSBC Tower facilities such as information related to Corporate Services Applications such as My Day App.
- Be aware of operating hours for the Food & Beverage outlets (Level 5 and Level 15), Customer Service Unit and parking shuttle in HSBC Tower.
Issued by The Hong Kong and Shanghai Banking Corporation Limited
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