Customer Care Representative

4 months ago


Dubai, United Arab Emirates AL MUTAKAMELA Full time

لوظيفة خدمة العملاء

سيُطلب من الموظفة معالجة الطلبات وإجراء التعديلات وتصعيد الشكاوى عبر عدد من قنوات الاتصال.

للقيام بعمل جيد في هذا الدور، يجب أن تكون قادرة على التزام الهدوء عندما يشعر العملاء بالإحباط وأن يكون لديك خبرة في العمل مع أجهزة الكمبيوتر.

مسؤوليات ممثلة خدمة العملاء:
الحفاظ على موقف إيجابي وتعاطفي ومهني تجاه العملاء في جميع الأوقات.

الرد الفوري على استفسارات العملاء.

التواصل مع العملاء عبر القنوات المختلفة.

الاعتراف وحل شكاوى العملاء.

التعرف على منتجاتنا من الداخل والخارج حتى تتمكن من الإجابة على الأسئلة.

معالجة الأوامر والنماذج والتطبيقات والطلبات.

الاحتفاظ بسجلات لتفاعلات العملاء والمعاملات والتعليقات والشكاوى.

التواصل والتنسيق مع الزملاء حسب الضرورة.

تقديم الدعم الراجع حول كفاءة عملية خدمة العملاء.

إدارة فريق من ممثلي خدمة العملاء المبتدئين.

ضمان رضا العملاء وتقديم دعم احترافي للعملاء.

متطلبات ممثلة خدمة العملاء:
درجة البكالريوس.

خبرة مبتدئة.

يفضل أن تكون ثنائي اللغة باللغتين العربية والإنجليزية، وأي لغة أخرى أفضل.

المهارات الأساسية لاستخدام الحاسوب.

سيتم عرض الراتب في المقابلة.

**UAE NATIONALS ONLY**

For customer service representatives to manage customer queries and complaints.

You will also be asked to process orders, make modifications, and escalate complaints across a number of communication channels.

To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school/Bachelor's degree.
- No experience required.
- Preferably bilingual in **Arabic** and **English**, any other language is a bonus.
- Basic computer skills.
- Salary will be offered on spot.

Pay: From AED1.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



  • Dubai, United Arab Emirates Balsam Healthcare Development Full time

    As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services. **Responsibilities**: - Providing...

  • Customer Care

    4 months ago


    Dubai, United Arab Emirates LANA LIFE CARE Full time

    A leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Dubai, AE**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid **Onsite Location(s)**:Dubai, AE **Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the...


  • Dubai, United Arab Emirates Huddex Full time

    **About the Customer Service Representative Position**: Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely...


  • Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...


  • Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. - Knowing our products inside so that you can answer questions. - Effective communication (written & spoken) ,Keeping records of customer interactions, transactions,...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Dubai, DU, AE**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...

  • Customer Care

    6 months ago


    Dubai, United Arab Emirates Mamzar Centre Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates Givaudan Full time

    Step into our world of creativity and joy! T&W Customer Care Representative - ME/Maghreb (1Y) - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make...


  • Dubai, United Arab Emirates Vesta Care Full time

    **Vesta Care - Medical Sales Executive/ Representative** **Company Description** Vesta Care Home Health Care Center L.L.C is a multi-disciplinary DHA licensed healthcare services provider with over four decades of clinical care delivery experience in the Europe and UAE. The company offers home healthcare services, operates state-of-the-art clinics, remote...


  • Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

    Holiday Isalnd renowned Travel company in UAE having head office in Business Bay in the market for past 19 years hiring Customer care representative Office hours 10 am to 7 pm Pay: AED3,500.00 - AED4000.00 per month **Experience**:


  • Dubai, United Arab Emirates CLF Full time

    **Customer Care Representative - Women's Fashion Online Store** **Do you have a passion for fashion and a knack for exceeding customer expectations?** We're looking for a motivated and detail-oriented Customer Care Representative to join our growing team! In this role, you'll be the friendly voice of our brand, providing exceptional service to our amazing...


  • Dubai, United Arab Emirates CLF Full time

    **Customer Care Representative - Women's Fashion Online Store** **Do you have a passion for fashion and a knack for exceeding customer expectations?** We're looking for a motivated and detail-oriented Customer Care Representative to join our growing team! In this role, you'll be the friendly voice of our brand, providing exceptional service to our amazing...


  • Dubai, United Arab Emirates JPR Home Health Care Full time

    **Join Our Team at JPR Home Health Care!** Are you a dynamic and results-driven professional with a passion for marketing and sales? Do you want to make a meaningful impact in the home health care industry? If so, we want to hear from you! JPR Home Health Care is expanding, and we’re looking for talented individuals to join our team as Marketing/Sales...


  • Dubai, United Arab Emirates MetaVida LLC Full time

    We are looking for a driven and dynamic Skin Care Representative to join our team. The evolving business needs will involve partnering with private equity and realizing sales for clearly defined key accounts in the Aesthetic business. You will provide tailor-made solutions and services to key accounts to increase their productivity and expand their demand...


  • Dubai, United Arab Emirates Ontime Security Full time

    Customer Care Representative **Requirements**: **Must have good English communication** **Good Knowledge for MS ecxel, MS word** **MUST HAVE DEPENDED VISA(e.g FATHER,SPOUSE, STUDENT VISA)** **Must have same experience** **Good personality** **Job Type**: Temporary Contract length: 3 months Pay: AED3,500.00 per month