Customer Care Representative

6 months ago


Dubai, United Arab Emirates Boston Scientific Corporation Full time

**Work mode**:Hybrid**Onsite Location(s)**:Dubai, AE**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

**About the role**:
Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.

**Your responsibilities include**:

- Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
- Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
- Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.

**What we are looking for**:

- Must Have:_
- Education level: Bachelor (MBO+/HBO)
- Customer Centric mindset
- Good interpersonal and communication skills.
- Multiyear experience in the area of Customer Service and Order-to-Cash process
- Experience with SAP and Excel
- Nice to have:_
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience in MedTech industry

**What we can offer to you**:

- Working in an international environment
- Attractive benefits package
- A team-oriented company culture
- Excellent training/development programs
- Company with a purposeful mission

**Requisition ID**:582998- **Job Segment**:Customer Service Representative, Fulfillment, ERP, SAP, Customer Service, Operations, Technology



  • Dubai, United Arab Emirates Balsam Healthcare Development Full time

    As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services. **Responsibilities**: - Providing...

  • Customer Care

    4 months ago


    Dubai, United Arab Emirates LANA LIFE CARE Full time

    A leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care. We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid **Onsite Location(s)**:Dubai, AE **Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the...


  • Dubai, United Arab Emirates Huddex Full time

    **About the Customer Service Representative Position**: Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely...


  • Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...


  • Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. - Knowing our products inside so that you can answer questions. - Effective communication (written & spoken) ,Keeping records of customer interactions, transactions,...


  • Dubai, United Arab Emirates Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Dubai, DU, AE**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...

  • Customer Care

    6 months ago


    Dubai, United Arab Emirates Mamzar Centre Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates Givaudan Full time

    Step into our world of creativity and joy! T&W Customer Care Representative - ME/Maghreb (1Y) - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make...


  • Dubai, United Arab Emirates Vesta Care Full time

    **Vesta Care - Medical Sales Executive/ Representative** **Company Description** Vesta Care Home Health Care Center L.L.C is a multi-disciplinary DHA licensed healthcare services provider with over four decades of clinical care delivery experience in the Europe and UAE. The company offers home healthcare services, operates state-of-the-art clinics, remote...


  • Dubai, United Arab Emirates CLF Full time

    **Customer Care Representative - Women's Fashion Online Store** **Do you have a passion for fashion and a knack for exceeding customer expectations?** We're looking for a motivated and detail-oriented Customer Care Representative to join our growing team! In this role, you'll be the friendly voice of our brand, providing exceptional service to our amazing...


  • Dubai, United Arab Emirates CLF Full time

    **Customer Care Representative - Women's Fashion Online Store** **Do you have a passion for fashion and a knack for exceeding customer expectations?** We're looking for a motivated and detail-oriented Customer Care Representative to join our growing team! In this role, you'll be the friendly voice of our brand, providing exceptional service to our amazing...


  • Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

    Holiday Isalnd renowned Travel company in UAE having head office in Business Bay in the market for past 19 years hiring Customer care representative Office hours 10 am to 7 pm Pay: AED3,500.00 - AED4000.00 per month **Experience**:


  • Dubai, United Arab Emirates JPR Home Health Care Full time

    **Join Our Team at JPR Home Health Care!** Are you a dynamic and results-driven professional with a passion for marketing and sales? Do you want to make a meaningful impact in the home health care industry? If so, we want to hear from you! JPR Home Health Care is expanding, and we’re looking for talented individuals to join our team as Marketing/Sales...


  • Dubai, United Arab Emirates MetaVida LLC Full time

    We are looking for a driven and dynamic Skin Care Representative to join our team. The evolving business needs will involve partnering with private equity and realizing sales for clearly defined key accounts in the Aesthetic business. You will provide tailor-made solutions and services to key accounts to increase their productivity and expand their demand...


  • Dubai, United Arab Emirates Ontime Security Full time

    Customer Care Representative **Requirements**: **Must have good English communication** **Good Knowledge for MS ecxel, MS word** **MUST HAVE DEPENDED VISA(e.g FATHER,SPOUSE, STUDENT VISA)** **Must have same experience** **Good personality** **Job Type**: Temporary Contract length: 3 months Pay: AED3,500.00 per month


  • Dubai, United Arab Emirates Equitix Technical Services LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...