Customer Service Representative
5 months ago
**Customer Care Representative - Women's Fashion Online Store**
**Do you have a passion for fashion and a knack for exceeding customer expectations?**
We're looking for a motivated and detail-oriented Customer Care Representative to join our growing team In this role, you'll be the friendly voice of our brand, providing exceptional service to our amazing customers of our online women's fashion store.
**What you'll do**:
- Answer customer inquiries about our products, sizing, promotions, and order status in a timely and informative manner.
- Process returns and exchanges efficiently, ensuring customer satisfaction.
- Fulfill orders and shipping merchandise.
- Collaborate with courier companies to track and resolve any delivery issues.
- Proactively identify and solve customer problems, going the extra mile to ensure a positive experience.
- Maintain a high level of attention to detail in all aspects of your work.
**What you bring to the table**:
- A minimum of 3 years of customer service experience (retail experience a plus).
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and a focus on customer satisfaction.
- Meticulous attention to detail and accuracy.
- A passion for fashion and a strong understanding of online shopping trends (preferred).
- Proficiency in Microsoft Office Suite and Zoho (a plus).
**What we offer**:
- The opportunity to work in a fast-paced and dynamic environment.
- Be part of a passionate team dedicated to providing a seamless shopping experience.
- Competitive salary and benefits package.
- The chance to make a difference by exceeding customer expectations.
**Join our team and help us empower women to look and feel their best**
Pay: From AED3,000.00 per month
**Experience**:
- customer service: 3 years (required)
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