CRM Manager

2 weeks ago


Jebel Ali, United Arab Emirates Bait Al Nokhada Full time

We are seeking an experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for managing the customer relationship management (CRM) system of our company. You will work closely with various departments to ensure that the system is being used effectively and efficiently to improve customer interactions and relationships.

**Responsibilities**:

- Develop and implement CRM strategies and policies to improve customer engagement, retention, and satisfaction
- Manage the CRM system and ensure its effectiveness, including maintaining data integrity, customizing fields and workflows, and creating automation rules
- Train and support staff on the use of the CRM system to ensure its proper use and maximize the benefits to the company
- Analyze customer data to identify trends, insights, and opportunities for improvement
- Create and deliver reports on customer behavior, satisfaction, and other key metrics to stakeholders
- Collaborate with other departments to integrate the CRM system with other business processes and systems
- Lead or participate in CRM-related projects and initiatives to drive business results
- Stay up-to-date with CRM best practices, industry trends, and new technologies to ensure that the company is leveraging the system to its full potential

Qualifications:

- Bachelor's degree in Marketing, Business Administration, or a related field
- 3+ years of experience in managing CRM systems, preferably in Zoho CRM
- Strong analytical and communication skills, with the ability to translate data insights into actionable recommendations for stakeholders
- Proven track record of developing and implementing successful CRM strategies and policies
- Experience in creating and delivering reports on customer behavior and satisfaction
- Project management skills and the ability to lead cross-functional teams to achieve business goals
- Knowledge of CRM best practices and industry trends, and the ability to adapt to new technologies and tools

If you are a results-driven CRM professional who is passionate about improving customer relationships, we encourage you to apply. We offer a competitive salary, benefits, and a dynamic work environment.

**Salary**: AED8,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Jebel Ali: Reliably commute or planning to relocate before starting work (required)



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