Learning & Development Executive

1 month ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Responsibilities**
- Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
- Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
- Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
- Co-ordinate, execute and follow up on all training activities within the hotel.
- Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
- Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
- Assist in facilitation of continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. on a needful basis.
- Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
- Maintain the L&D noticeboard / screen up to date.
- Maintaining training expenses to meet the hotel’s needs while remaining within budget guidelines.
- Always Maintaining orderliness and cleanliness of the office and the hotel Training Room.
- Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
- Provide support and development of departmental trainers as required.
- Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
- Assist in initiating all colleague recognition initiatives.
- Taking ownership to perform any additional duties assigned by the Director of Quality, Learning & Development and continuously support People & Culture initiatives.
- Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.

**Skills & Qualifications**:

- Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
- Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees or guests.
- Ability to be resourceful, creative and maintain flexibility.
- Ability to train, motivate, evaluate and mentor colleagues to meet desired ends.
- Ability to maintain excellent relations with colleagues and always maintain colleague and guest confidentiality.
- Extensive experience in the hospitality industry, previous training experience is a must.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with ability to build trusting relationships with others.
- Creative, effective team player, possessing a high degree of professionalism, energy and determination.
- Computer literate with working knowledge of: Excel, MS Word, PowerPoint and Publisher.
- Proven organizational skills, work well on their own, able to set and meet deadlines with quality results.

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