Customer Care Executive

2 weeks ago


Dubai, United Arab Emirates Aster DM Healthcare Full time

Are you ready to make a positive impact on patients' healthcare journeys? We're looking for a dynamic Customer Care Executive to join our team in the United Arab Emirates (UAE). Here's your chance to be the first friendly face that patients encounter and help them navigate their healthcare experience.

**Your Role**: As a Customer Care Executive, you'll be the welcoming presence patients need when they step in. Your primary responsibilities will include patient registration, appointment scheduling, and ensuring patients receive the support and guidance they need.

**Responsibilities**:

- Welcome and greet patients, following company procedures.
- Accurately enter patient demographic data and eligibility into the HIS registration system.
- Assist with patient registration and insurance form completion.
- Categorize patients based on insurance type and payment mode.
- Help patients complete necessary forms, including medical insurance.
- Refer patients to the appropriate doctor in consultation with nurses if needed.
- Assist patients in reaching the appropriate counters.
- Provide Registration Cards after confirming their attendance in the appointment module.
- Upload and tag soft copies of Emirates ID and insurance cards in patient EMR.
- Obtain financial consent from patients or legal guardians and upload it in the EMR.
- Book appointments via phone and walk-ins, confirming attendance in the HIS.
- Promote Aster packages based on patient needs.
- Keep patients informed about waiting times and schedule appointments based on doctor availability.
- Contact and reschedule no-show patients.
- Create and update doctors' appointment calendars.
- Act as the first level of problem-solving and handle patient grievances.
- Maintain positive patient relations.

**Requirements**:

- 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retail sector.
- Good communication skills.
- Flexibility to work in shifts.
- Demonstrate good customer handling skills.

**Salary**: AED1,500.00 - AED3,000.00 per month

Application Deadline: 09/11/2023



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