Associate Executive
2 weeks ago
We are seeking to hire **"Associate Executive - Customer Care”** **to serve for Mega Real Estate. **To attend all customer requests/queries and provide high quality customer service ensuring customers’ needs are satisfied, whilst maintaining company standards and complying with policies and procedures.
**Key Responsibilities and Tasks**:
**Job Purpose**
To attend all customer requests/queries and provide high quality customer service ensuring customers’ needs are satisfied; whilst maintaining company standards and complying with policies and procedures.
**Customer Support**:
- Provide high quality customer service to all clients.
- Ensure daily customer transactions are submitted for processing and closed within the agreed SLA.
- Check customers account and documents and ensure the transaction is done smoothly.
- Keep customers updated on issues and delays related to their cases.
- Escalate pending/difficult customer cases to the seniors.
**Communication**:
- **Internal Customers**: Coordinate with internal departments to ensure customer cases are closed timely and effectively.
**Administrative**:
- Organize and maintain customers’ case related documentation on proper systems/files. Complete workflows and cases daily.
- Submit any report or log required by the senior for daily or pending cases.
- Maintaining high quality service standards.
- Understanding and knowledge of the daily business operations; company business units, departments, projects/developments, and internal processes.
- Adhere to company policy and procedure and maintain confidentiality of all information.
- Management of various kinds of customers and their cases.
**Qualification, Skills & Experience**:
- Graduate Degree or High school diploma with previous customer service experience of at least 3 to 4 years.
- Preference to Spouse/Father visa, visit visa, immediate Joiner.
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English.
- Excellent organizational and multitasking skills
- Customer oriented and pleasant
- Good communication Skill.
- Ability to handle pressure.
**Salary**: AED5,000.00 - AED7,000.00 per month
Application Question(s):
- What's your visa status? How soon you can join?
**Language**:
- English (required)
- Arabic (required)
- Hindi (required)
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