Customer Care Executive

2 weeks ago


Dubai, United Arab Emirates L'Oreal Full time

**GENERAL DESCRIPTION**

Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.

**DUTIES AND RESPONSIBILITIES**
- Establish a personalized relationship with the client in order to optimize the service level, but also with commercial, finance, supply chain teams to ensure smooth order to cash cycle.
- Proactively ensure order processing and follow-up until the delivery.
- Efficiently answer to the client requirements (deadlines, shortages, information, disputes).
- Record, Analyze and follow up the dispute situation (complaints, deductions, returns, etc) in accordance with the Credit Manager, the sales and controlling team, and the Physical Distribution.
- Be responsible for the client’s account clarity (statement of account).
- Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
- According to the organization, participate to the implementation of projects in collaboration with the client (info sharing, stocks level optimization, EDI, Robotics, etc).
- Drive the change towards Customer Care 2.0

**KNOWLEDGE AND EXPERIENCE**
- A full-time experience customer service is appreciated but not mandatory
- Supply Chain Management / Business Administration diploma
- Familiar with any ERP (SAP preferable)
- Strong in Excel/Database (Access & PowerBI), data driven
- A strong communication (writing & orally)
- Customer-centric focus and diplomate
- Solution seeker and continuous improvement enabler
- Great management of external and internal stake holders
- **Please visit "Your Application Space" to see the jobs you have already applied to. **:



  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our...


  • Dubai, United Arab Emirates Mondial Group Full time

    Open Position : Customer Care Executive Gender : Females only Job Location : Dubai Job Description : 1.Conducting customer satisfaction surveys to understand what areas of the company's services need improvements 2.catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. dealing...


  • Dubai, United Arab Emirates AL ASAYEL HEALTH & SAFETY FZE Full time

    **Full job description** As a Customer Care Executive at Al Asayel Health & Safety, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall...


  • Dubai, United Arab Emirates Noorka Full time

    Noorka Logistics, a dynamic and rapidly growing logistics company based in Dubai, is dedicated to providing innovative solutions for our clients. We are currently seeking a skilled and customer-focused **Customer Care Executive** to join our team and contribute to the seamless operation of our services. **Responsibilities**: - **Issue Resolution**:...


  • Dubai, United Arab Emirates VLCC Wellness International Full time

    **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...


  • Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time

    **Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...

  • Customer Care Agent

    4 weeks ago


    Dubai, United Arab Emirates RAD Holiday Homes Full time

    Join Our Team! Customer Care Agent Position Available Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, multi-cultural environment? If so, RAD Holiday Homes invites you to be part of our team as a Customer Care Agent! Company Overview: RAD Holiday Homes is a leading DTCM licensed Operator for short-term rentals in...


  • Dubai, United Arab Emirates Majid al Futtaim Properties Full time

    **Majid Al Futtaim Retail** invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the...


  • dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filledResponsibilities :• Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders• Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.• Responsible for Hit Rates targets• Close interaction with...


  • dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filled Responsibilities :• Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders• Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.• Responsible for Hit Rates targets• Close interaction with...


  • dubai, United Arab Emirates Philip Morris International Full time

    1- Customer Care Operations ManagerJob: Full TimeLocation: Dubai, UAEDescription:As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.Job...

  • Customer Care Manager

    3 weeks ago


    dubai, United Arab Emirates Chalhoub Groups Full time

    Responsibilities:• Hire and train a strong Customer Care team with a strong sense of urgency and outstanding customer service skills• Coordinate with the team members to ensure full coverage during leaves, sales and ensuring multi-language support• Analyze data and provide insights to improve the Customer Care strategy for the organization•...

  • Customer Care Manager

    3 weeks ago


    dubai, United Arab Emirates Chalhoub Groups Full time

    Responsibilities:• Hire and train a strong Customer Care team with a strong sense of urgency and outstanding customer service skills• Coordinate with the team members to ensure full coverage during leaves, sales and ensuring multi-language support• Analyze data and provide insights to improve the Customer Care strategy for the organization•...


  • Dubai, United Arab Emirates Essence Care Full time

    Job description - Provide all the needed information on promoted products and services. - Assist customers in finding the suitable product they are looking for. - Provide advice and guidance on product selection to customers. - Arrange merchandise to look tidy and attractive to customers. - Disseminate product samples, brochures, flyers, etc. - Engage with...


  • Dubai, United Arab Emirates Majid al Futtaim Properties Full time

    **Majid Al Futtaim Retail** invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    **Majid Al Futtaim Retail** invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the...


  • Dubai, United Arab Emirates "BD SELECT" Full time

    We are looking for our client in food industry a Customer Care AssistantThe role Processing partner orders through email and phone determining delivery time method of transportation depending on product availability promotions seasonality order optimization (upsell) sales policy and import rules. Update partners on order changes (lead time product...


  • dubai, United Arab Emirates Philip Morris International Full time

    1- Customer Care Operations ManagerJob: Full TimeLocation: Dubai, UAE Description: As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets. Job...


  • Dubai, United Arab Emirates VLCC Wellness International Full time

    **EMIRATI NATIONALITIES ONLY** **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment...


  • Dubai, United Arab Emirates Alliance Global Full time

    About Timepiece360: Timepiece360 is the region's leading platform for certified pre-loved luxury watches. We are dedicated to providing our customers with the best shopping experience possible. Our team of experts are knowledgeable, friendly and always available to assist with any questions or concerns. About the Internship: We are seeking a highly...