Customer Care Executive
2 weeks ago
**About us**:
At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development.
**Responsibilities**:
- Listen actively to customer concerns and provide appropriate solutions or assistance.
- Handle customer complaints with empathy and professionalism, aiming for first-call resolution.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further investigation.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Identify opportunities to upsell or cross-sell products or services based on customer needs.
- Collaborate with other team members to share customer feedback and improve processes.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Adhere to company policies and procedures regarding customer interactions, data privacy, and security.
**Requirements**:
- High school diploma or equivalent.
- Proven experience in a customer service or call center environment.
- Excellent communication and interpersonal skills.
- Empathetic and patient demeanor when dealing with customers.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Proficiency in using CRM software and other customer support tools.
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