Call/contact Center Team Leader

**Customer Service/Support** **Location** - Abu Dhabi, United Arab Emirates*** Job Title: Team Leader - Contact Center ( Bilingual - English and Urdu Speaker ) **Job Description**: As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You...

**ROLES** - Responsible for the daily management of the call center operations in a 24/7 environment that includes: (1) Staff management, continuous quality improvement (2) Interactions with all levels of functions **GOALS** - Ensuring the availability of required resources to carry out all the tasks related to the team’s functions - Answering 90% of...

As a Real Estate team leader Call Center Representative, you will play a crucial role in ensuring the smooth operation of our real estate agency. You will be responsible for a range of administrative tasks and also handle incoming calls from clients, potential buyers, and sellers. This role offers a unique blend of administrative and customer service...

Provide friendly, quality client care to the patients. - Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and...

**Statement of Functions** Handles inquiries, complaints, and service requests created by the CSRs. Follows up and closes cases based on established policies and procedures. Ensure that the performance of the CSRs is meeting the established KPIs. Interacts with the customers in escalated cases whenever needed. **Work Performed** 1) Manages to handle...

Urgent Hiring! We are looking for a competent Call Center Team Leader with experience in salon/spa preferrably. Salary package will be discussed during interview. It would be an advantage if she can speak Arabic & English but not a must and with a proven expertise in resolving client complaints / concerns in a professional way. Send your CV. Only...

**RESPONSIBILITIES** The individual would be responsible for Call Center Team, and day-to-day operations of Abu Dhabi Call Center. He/she would be responsible for leading, developing and securing a high performing Team in line with the overall Service Operations strategy and organization culture to: - Lead the Call Centre team, giving the direction and...

As a Smart Service Officer, responsibilities include but not limited to the following: - Interactions with all levels of functions - Maintaining a high level of service level in all services provided to customers - Reporting overall performance and work progress - Executing all customer facing transactions in line with client customer strategy resulting in...

Ensure correct Appointment Booking as per patient’s requests. - To ensure proper due diligence with regards to entering of patient’s information and to avoid data entry errors. - To educate patient and relatives at time of booking of process post booking and importance of bringing correct documents. - Ensure correct patient identification at time of...

**Job Title : Business Rules** **Domain :Call Centre OR Contact Centre OR BPOExperiance Must** **Details** - Analyzing company processes and procedures. - Developing process enhancement strategies. - Investigating shortfalls, issues, and complaints in current business processes. - Establishing norms and standards of company performance. - Monitoring staff...

REQUIRED ARABIC FEMALE CALL CENTER HAS MINIMUM 2 YEARS EXPERIENCE IN HEALTHCARE INSIDE UAE. - High school degree or equivalent - Experience working in a call center or customer-support role - Strong active-listening and verbal-communication skills - Proficiency in problem-solving - Ability to multitask and manage time effectively **Preferred skills and...

**Position’s mission** The Call Center Supervisor is responsible for developing an integrated Call Center plan and organizing & directing the day-to-day activities related to the operation of the Contact Center and reception. The incumbent is also responsible for managing, training & guiding receptionist and Contact center agents in performing their...

**Position Overview**: We are seeking a motivated and friendly Call Center Representative to join our team in the real estate sector. In this role, you will be the first point of contact for clients, assisting them with inquiries, scheduling appointments, and providing information about our services and properties. **Key Responsibilities**: - Answer...

Position’s Mission: The Assistant Call Center Supervisor assists the Call Center Supervisor in developing an integrated Call Center plan and organizing & directing the day-to-day activities related to the operation of the Contact Center and reception. The incumbent also assists the Call Center Supervisor in managing, training & guiding receptionist and...

**Job description** We are seeking a motivated and results-driven Real Estate Contact Center Agent to join our dynamic team. As a Agent, you will be responsible for assisting clients and owners in buying, selling, and renting residential or commercial properties. Your primary goal will be to provide exceptional customer service, build strong client...

**Description**: Hiring a Call Center Agent for Abu Dhabi. Key Responsibilities: - Manage large amounts of inbound and outbound calls in a timely manner. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Follow communication “scripts” when handling different topics. - Seize...

A prestigious Skin Clinic in Delma is looking for an Arabic Call Center Executive. **Benefits**: Salary is given on time. NO Delay 30 days leave with yearly air ticket allowance Medical Insurance On-time Visa processing State of the art facility Wonderful and supportive team Company stability **Job Types**: Full-time, Permanent **Salary**: AED5,000.00 -...

A prestigious Skin Clinic in Abu Dhabi City is looking for a Call Center Agent for our Dermatology Clinic. **Benefits**: Salary is given on time. NO Delay No split duty 30 days leave with yearly air ticket allowance Medical Insurance On-time Visa and processing State of the art facility Wonderful and supportive team Company stability **Job Types**:...

Call Center Agent **Role: Call Center Agent** **Location: Abu Dhabi** **ROLE PURPOSE**: - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. **These are the main responsibilities of this role**: - Handle inbound & outbound calls according to procedures, guidelines, and schedules...

**JOB DESCRIPTION: JOB PURPOSE** Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channels. Oversee operational excellence, technological enhancements, and...