Smart Service Officer
1 day ago
As a Smart Service Officer, responsibilities include but not limited to the following:
- Interactions with all levels of functions
- Maintaining a high level of service level in all services provided to customers
- Reporting overall performance and work progress
- Executing all customer facing transactions in line with client customer strategy resulting in higher satisfaction and timely delivery of services
- Address customers' needs, problems and requests in a timely manner
- Reviewing continuously the operational practices in order to ensure compliance with the standards, procedures and guidelines.
- Compiling with the prescribed policies operating procedures and quality standards to ensure optimum satisfaction of Customers and callers
- Supporting other team functions and team leaders when required.
**Skills**:
- IT skills to perform day-to-day call center operations
- Command on using advanced CRM system
- Experience of using HRMS, HRIS, ERP, SAP, etc. (HRMS Preferable)
- Digital Chat (Chatbot, Social Media, etc.)
- Efficient in MS Excel, and have a solid background in all MS Office products
- Organizational and communication skills (Excellent verbal & written communication skills)
- Strong quantitative, analytical, skills
- Ability to work under pressure
- Time management
**Requirements**:
Certification (HRMS, HRIS, SAP, ERP, etc.)
Minimum Bachelor's Degree in respective field
Minimum 5 years of Experience in Call/Contact Center
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call/Contact Center: 5 years (preferred)
- Digital Chat (Chatbot, social media, etc.): 5 years (preferred)
- HRMS, HRIS, ERP, SAP, etc. (HRMS Preferable): 5 years (preferred)
License/Certification:
- HRIS, HRMS, SAP, ERP (any of them) (preferred)
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