Call Center Agent
5 days ago
Call Center Agent
**Role: Call Center Agent**
**Location: Abu Dhabi**
**ROLE PURPOSE**:
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
**These are the main responsibilities of this role**:
- Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format,
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
- Proactively cross sale and up sell the various bank products to customers or caller that qualify
- Escalate hazard /potential risk immediately, via the proper channels
- Adherence to all ADIB policies.
**KEY PERFORMANCE INDICATORS**:
- Call quality
- Customer satisfaction
- Adherence to schedule
- Product & process knowledge
- Average handling time
- Sales leads generation - target to reviewed
**Specialist Skills / Technical Knowledge, Technical Competencies Required for this role**:
- Communication skills, bilingual language (Arabic/English)
- Sales skills
- Customer resolution skills
Job ID 300002296549576
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Homes Shelter Full timeA Call Center Representative is _in charge of answering customer calls, listening to their concerns and solving problems_. Real estate agents **work with clients to help them buy, sell or rent real estate**. Real estate agent roles and duties include interfacing with clients, acting as a go-between for buyers and sellers and performing administrative,...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Homes Shelter Full timeA Call Center Representative is _in charge of answering customer calls, listening to their concerns and solving problems_. Real estate agents **work with clients to help them buy, sell or rent real estate**. Real estate agent roles and duties include interfacing with clients, acting as a go-between for buyers and sellers and performing administrative,...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Seashore Properties and Building Maintenance Full timeA Call Center Agent at a real estate company in Abu Dhabi is responsible for: **Inbound and Outbound Calls**:Handling property inquiries and providing information. Scheduling appointments for property viewings. **Customer Assistance**:Addressing general queries about real estate transactions. Resolving customer concerns and issues. **Data...
-
Call Center Agent
1 month ago
Abu Dhabi, United Arab Emirates Harees Alfareej Resturanats Full timeCall Center Agent* - Handling Inbound and Outbound Calls in a timely manner. - Identifying customers’ needs, clarify information, research every issue and providing solutions. - Following call center “scripts” when handling different topics. - Managing large volumes of calls, addressing customer inquiries, and resolving issues. - *Order Taking* -...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates al nasr steel structure & aluminium Full time**(Female Arab Speaking)** We are seeking dedicated and customer-focused individuals to join our real estate call center team. As a Real Estate Call Center Agent, you will be responsible for handling incoming and outgoing calls related to real estate inquiries, providing exceptional customer service, and assisting clients with their property needs. This...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Smile Link Dental Laboratory LLC Full timeOur fast-growing company is currently in need of Call Center Agents to join our team. **Qualifications**: - A graduate of any customer service related course. - At least 1 year experience as a call center. - Has excellent attention to detail - Well-organized - Has excellent communication skills - Knowledge in billing/invoicing is an added value - Strong...
-
Call Center Agent
6 months ago
Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time**Urgent Hiring** We are looking for an experienced **male** and **female **call center agent for our newly opened restaurant. Salary package will be discussed during interview. Only those who are short-listed will be contacted.
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates FGF Contracting & General Maintenance Full time**Job Types**: Full-time, Permanent **Salary**: AED2,500.00 per month **Experience**: - Call Center Agent: 3 years (preferred) - Computer: 1 year (preferred) **Language**: - English (required) - Arabic (required)
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time**Urgent Hiring** We are looking for an experienced **male** call center agent preferably Yemeni for our newly opened restaurant. Salary package will be discussed during interview. Only those who are short-listed will be contacted.
-
Senior Call Center Team Lead
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Padra Medical Center Full timeJob Title: Senior Call Center Team LeadJob Summary:We are seeking a highly skilled and experienced Senior Call Center Team Lead to join our team at Padra Medical Center. As a Senior Call Center Team Lead, you will be responsible for leading and supporting a team of call center agents, ensuring high-quality customer interactions and adherence to company...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Miramar Real Estate Management Full time**Requirements and skills**: - Previous experience in a customer support role - Track record of over-achieving quota - Strong phone and verbal communication skills along with active listening - Familiarity with CRM systems and practices - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time...
-
Call Center Agent
2 months ago
Abu Dhabi, United Arab Emirates Al Farah Group Full time**AL FARAH RESTAURANT** Position Title: Call Center Agent Employment Type: Full Time. **Salary**: Depending on experience and qualifications. Experience: 3 years in F & B industry Job Location: Abu Dhabi, UAE **Job Role**: - Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Blonde Luxury beauty lounge Full timeWe are looking for call center agent Job Location : Abu Dhabi **Salary**: 2500-3500 6 days working and 1 day off Languages : English and Arabic (preferred) Interested, submit your CV **Salary**: AED2,500.00 - AED3,000.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
-
Call Center Agent Speak Arabic
4 months ago
Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full time**Min. 2 years **experiences in the same field - Fluent **ARABIC Mandatory**: - A bachelor's degree in business administration, transportation management, or a related field is often preferred. - Relevant experience in call center management, fleet management, or the transportation industry is highly desirable. - To oversee the day-to-day operations of the...
-
Call Center Agent
3 weeks ago
Abu Dhabi, United Arab Emirates The Muse UAE Boutique Spa Full time**Job Title: Call Center Agent** **Location**: Abu Dhabi **Job Type**: Full-time **Urgent Hiring!** **Key Responsibilities**: - Handle inbound and outbound calls related to customer inquiries, appointments, and services. - Provide excellent customer service and resolve issues promptly. - Maintain up-to-date knowledge of services offered and promotional...
-
Real Estate Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Fine Home Real Estate LLC Full timeWe're looking for an experienced Female Call Center Agent who is proficient in Arabic and English to join our team. You'll be the first point of contact for customers, handling inquiries, and providing exceptional service. **Requirements**: - High school diploma or equivalent. - A minimum of 2 years of call center experience in Real estate Sector. -...
-
Lady Call Center Agent
6 months ago
Abu Dhabi, United Arab Emirates The Muse boutique Spa Full timeUrgent Hiring We are looking for an experienced female call center agent for our restaurant. Salary package will be discussed during interview. Only those who are short-listed will be contacted.
-
Call Center Agent
2 months ago
Abu Dhabi, United Arab Emirates Unique Home Properties Full timeJoin our team as a Call Center Agent in the real estate sector! You will be the first point of contact for clients, providing exceptional customer service and support. **Key Responsibilities**: - Answer inbound calls and respond to client inquiries about properties and services. - Qualify leads and schedule appointments for real estate agents. - Maintain...
-
Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Elhanouf Properties Full timeHaving full awareness of real estate industry and current market situation. - Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms - Determining clients’ needs and financials abilities to propose solutions that suit them - Performing comparative market analysis to estimate...
-
Real Estate Call Center Agent
5 months ago
Abu Dhabi, United Arab Emirates Aqary International Group Full time**Responsibilities**: - Handle inbound and outbound calls from clients interested in real estate properties. - Provide accurate information regarding local and off-plan projects, including pricing, availability, and amenities. - Assist clients in scheduling property viewings and appointments with real estate agents. - Conduct follow-up calls to gather...