Business Rules

1 week ago


Abu Dhabi, United Arab Emirates Teleperformance Full time

**Job Title : Business Rules**

**Domain :Call Centre OR Contact Centre OR BPOExperiance Must**

**Details**
- Analyzing company processes and procedures.
- Developing process enhancement strategies.
- Investigating shortfalls, issues, and complaints in current business processes.
- Establishing norms and standards of company performance.
- Monitoring staff performance and organizational processes.
- Collaborating with other stakeholders to enhance productivity and staff satisfaction.
- Communicating ideas and opinions to other members of management.
- Managing staff cohorts and teams of various sizes.
- Training, mentoring, and guiding team members in new processes.
- Staying up-to-date with developments in management and process optimization
- Creating proposals for new business based on research conducted on potential customers’ needs and preferences
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Empower customers database making it richer and more efficient
- Monitor relationships with existing customers through CRM systems
- Ensure the CRM system provides an effective result
- Suggest new methods to address customers’ needs
- Review and select CRM software that meets our company’s needs
- Conduct market research to follow trends and competition
- Perform other related duties and assignments as required and assigned by supervisor or manager

**Qualification Required**
- Bachelor's Degree or Graduate's Degree in business, computer engineering, Management, computer science, or information systems, or equivalent experience.
- Problem solver who pays strong attention to detail.
- Demonstrating critical thinking and consulting experience.
- Comfortable with leadership roles and able to assist teams with collaboration of projects.
- Fluent in statistics and able to conduct business process analysis.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center OR Contact Centre OR BPO: 2 years (required)



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