Call Center Team Leader

2 weeks ago


Abu Dhabi, United Arab Emirates Toolsman General Maintenance Full time

**RESPONSIBILITIES**

The individual would be responsible for Call Center Team, and day-to-day operations of Abu Dhabi Call Center. He/she would be responsible for leading, developing and securing a high performing Team in line with the overall Service Operations strategy and organization culture to:

- Lead the Call Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
- Actively involved on client calls and ensuring that updates are timely communicated to the team.
- Create an excellent customer experience - Meet the service market demands.
- Support business development.
- Cater to the needs of CC team, to maintain an engaged and motivated team.
- Ensuring efficient and productive handling of inbound call volumes.
- Maintaining knowledge of all programs/projects the inbound unit supports.
- Receiving and responding promptly and accurately to all customer inquiries and complaints that have escalated to the supervisory level.
- Set objectives and clearly communicate goals and targets that needs to be met every month.
- Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
- Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
- Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
- Assessing staff capabilities and identifying appropriate development and training opportunities.
- Setting the appropriate expectations of conduct and professionalism through example.
- Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
- Working with other supervisors and management team members to support advisors and maximize customer satisfaction
- Effectively managing and strengthening relationship with the Client representative/s.

**CANDIDATE PROFILE**

Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
- You have 3+ years of experience in leading Call Center Team including min. 2 years of proven track record in Facility Management sector.
- Fluent in English, knowledge of Arabic language will be an added advantage.
- Strong communication and interpersonal skills to lead the team and manage the customer relationship.
- Education qualification: Graduate in any stream and above.
- Immediate joiners preferred.

**Salary**: AED6,000.00 - AED8,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Facility Management Call Center: 3 years (required)

**Language**:

- Arabic (preferred)

License/Certification:

- Driving License (preferred)

Ability to Commute:

- Abu Dhabi (preferred)



  • Abu Dhabi, United Arab Emirates El Hanouf Properties Full time

    As a Real Estate team leader Call Center Representative, you will play a crucial role in ensuring the smooth operation of our real estate agency. You will be responsible for a range of administrative tasks and also handle incoming calls from clients, potential buyers, and sellers. This role offers a unique blend of administrative and customer service...

  • Team Leader

    3 weeks ago


    Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Provide friendly, quality client care to the patients. - Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and...


  • Abu Dhabi, United Arab Emirates Data Direct Bahrain Full time

    We are urgently hiring " Team Leader - Call Center(Female preferred) " with below mentioned details: Experience : Atleast 6 months 1 year experience as a Team Leader in call center, Telesales background. Languages : Proficient English and Arabic(Both mandatory) Job Location : Abu Dhabi Salary : upto AED 6000/-6 days working. Immediate joiners required. Job...


  • Abu Dhabi, United Arab Emirates Idea Publicity & Advertising Full time

    Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance standards.Analyze call...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Toolsman General Maintenance Full time

    RESPONSIBILITIESThe individual would be responsible for Call Center Team, and day-to-day operations of Abu Dhabi Call Center.He/she would be responsible for leading, developing and securing a high performing Team in line with the overall Service Operations strategy and organization culture to: Lead the Call Centre team, giving the direction and ensuring that...


  • abu dhabi, United Arab Emirates Idea Publicity & Advertising Full time

    Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance standards.Analyze call...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Idea Publicity & Advertising Full time

    Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance standards.Analyze call...

  • Call Center Team Lead

    1 month ago


    Abu Dhabi, United Arab Emirates The Museum Kuwait Full time

    Urgent Hiring!We are looking for a competent Call Center Team Leader with experience in salon/spa preferrably. Salary package will be discussed during interview.It would be an advantage if she can speak Arabic & English but not a must and with a proven expertise in resolving client complaints / concerns in a professional way.Send your CV.Only shortlisted...

  • Team Leader

    4 weeks ago


    abu dhabi, United Arab Emirates Precision Hire Solution Full time

    Provide friendly quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service to...

  • Call Center Team Lead

    1 month ago


    Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time

    Urgent Hiring! We are looking for a competent Call Center Team Leader with experience in salon/spa preferrably. Salary package will be discussed during interview. It would be an advantage if she can speak Arabic & English but not a must and with a proven expertise in resolving client complaints / concerns in a professional way. Send your CV. Only...

  • Call Center Team Lead

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates The Museum Kuwait Full time

    We are in search of a skilled Call Center Team Leader, ideally with background in salon/spa. Remuneration details will be elaborated upon during the interview process.Proficiency in Arabic & English is beneficial but not obligatory.Demonstrated proficiency in handling client issues with finesse is preferred.Please submit your CV for consideration. Only...

  • Team Leader

    1 month ago


    Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Provide friendly quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service to...

  • Team Leader

    1 month ago


    Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Provide friendlyquality client care to the patients. Providesdaily direction and communication to Patient Care staff so thatcustomer service calls are answered in a timely efficient andknowledgeable manner. Provides continualevaluation of processes and procedures. Responsible for suggestingmethods to improve area operations efficiency and service to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Manazel Real Estate Full time

    The RoleRequirements:Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s. You have 3+ years of experience in leading Call Center Team with a mandatory min. 2...

  • Team Leader

    3 weeks ago


    Abu Dhabi, United Arab Emirates Webhelp Full time

    **Customer Service/Support** **Location** - Abu Dhabi, United Arab Emirates*** Job Title: Team Leader - Contact Center ( Bilingual - English and Urdu Speaker ) **Job Description**: As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Advance Care Prosthetics & Orthotics Center Full time

    Advance Care Prosthetics & Orthotics Center is seeking a Bilingual Customer Service Representative fluent in English and Arabic. Previous call center experience and strong communication skills required. Join our team for competitive pay, benefits, and growth opportunitiesResponsibilities: Handle inbound and outbound customer calls with professionalism and...

  • Team Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Provide friendly quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service to...


  • Abu Dhabi, United Arab Emirates Manazil Real Estate Full time

    The Role Requirements : Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s. You have 3+ years of experience in leading Call Center Team with a mandatory min. 2...

  • Call Center

    1 week ago


    Abu Dhabi, United Arab Emirates Hero Real Estate LLC Full time

    **Call Center: (girls only)** - He has at least one year of experience in a call center - She is good at speaking and tactful - A tactful appearance and tactful style - She is fluent in speaking Arabic and English - He has experience in using Excel and Word sheets - Fast on computer - Age between 20-30 only. - only girls Ability to commute/relocate: - Abu...

  • Call Center

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Aqary International Full time

    We are seeking an Arabic skilled and experienced Call Center with Data Entry experience to join our team in Abu Dhabi, UAE.Job Title:Call Center - Data EntryQualifications Required High school diploma or equivalent 12 years of experience in roles like Call Center or Data Entry. Arabic and English proficiency. Prior experience in Real Estate is a...