Call Center Team Leader

5 months ago


Abu Dhabi, United Arab Emirates Toolsman General Maintenance Full time

**RESPONSIBILITIES**

The individual would be responsible for Call Center Team, and day-to-day operations of Abu Dhabi Call Center. He/she would be responsible for leading, developing and securing a high performing Team in line with the overall Service Operations strategy and organization culture to:

- Lead the Call Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
- Actively involved on client calls and ensuring that updates are timely communicated to the team.
- Create an excellent customer experience - Meet the service market demands.
- Support business development.
- Cater to the needs of CC team, to maintain an engaged and motivated team.
- Ensuring efficient and productive handling of inbound call volumes.
- Maintaining knowledge of all programs/projects the inbound unit supports.
- Receiving and responding promptly and accurately to all customer inquiries and complaints that have escalated to the supervisory level.
- Set objectives and clearly communicate goals and targets that needs to be met every month.
- Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
- Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
- Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
- Assessing staff capabilities and identifying appropriate development and training opportunities.
- Setting the appropriate expectations of conduct and professionalism through example.
- Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
- Working with other supervisors and management team members to support advisors and maximize customer satisfaction
- Effectively managing and strengthening relationship with the Client representative/s.

**CANDIDATE PROFILE**

Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
- You have 3+ years of experience in leading Call Center Team including min. 2 years of proven track record in Facility Management sector.
- Fluent in English, knowledge of Arabic language will be an added advantage.
- Strong communication and interpersonal skills to lead the team and manage the customer relationship.
- Education qualification: Graduate in any stream and above.
- Immediate joiners preferred.

**Salary**: AED6,000.00 - AED8,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Facility Management Call Center: 3 years (required)

**Language**:

- Arabic (preferred)

License/Certification:

- Driving License (preferred)

Ability to Commute:

- Abu Dhabi (preferred)



  • Abu Dhabi, United Arab Emirates El Hanouf Properties Full time

    As a Real Estate team leader Call Center Representative, you will play a crucial role in ensuring the smooth operation of our real estate agency. You will be responsible for a range of administrative tasks and also handle incoming calls from clients, potential buyers, and sellers. This role offers a unique blend of administrative and customer service...

  • Team Leader

    6 months ago


    Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Provide friendly, quality client care to the patients. - Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and...

  • Call Center Team Lead

    6 months ago


    Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time

    Urgent Hiring! We are looking for a competent Call Center Team Leader with experience in salon/spa preferrably. Salary package will be discussed during interview. It would be an advantage if she can speak Arabic & English but not a must and with a proven expertise in resolving client complaints / concerns in a professional way. Send your CV. Only...

  • Team Leader

    6 months ago


    Abu Dhabi, United Arab Emirates Webhelp Full time

    **Customer Service/Support** **Location** - Abu Dhabi, United Arab Emirates*** Job Title: Team Leader - Contact Center ( Bilingual - English and Urdu Speaker ) **Job Description**: As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You...

  • Call Center

    5 months ago


    Abu Dhabi, United Arab Emirates Hero Real Estate LLC Full time

    **Call Center: (girls only)** - He has at least one year of experience in a call center - She is good at speaking and tactful - A tactful appearance and tactful style - She is fluent in speaking Arabic and English - He has experience in using Excel and Word sheets - Fast on computer - Age between 20-30 only. - only girls Ability to commute/relocate: - Abu...

  • Call Center

    4 weeks ago


    Abu Dhabi, United Arab Emirates GRAVITY REAL ESTATE Full time

    **Position Overview**: We are seeking a motivated and friendly Call Center Representative to join our team in the real estate sector. In this role, you will be the first point of contact for clients, assisting them with inquiries, scheduling appointments, and providing information about our services and properties. **Key Responsibilities**: - Answer...


  • Abu Dhabi, United Arab Emirates Advance Care Prosthetics & Orthotics Center Full time

    Advance Care Prosthetics & Orthotics Center is seeking a **Bilingual **Customer Service Representative **fluent in English and Arabic.** Previous call center experience and strong communication skills required. Join our team for competitive pay, benefits, and growth opportunities! **Responsibilities**: - Handle inbound and outbound customer calls with...

  • Call Center Manager

    6 months ago


    Abu Dhabi, United Arab Emirates American Health Connection Inc Full time

    **Call Center Manager** The Call Center Manager is responsible for creating and managing a call center in the Abu Dhabi region. This includes hiring and training staff, overseeing day-to-day operations, and expanding the company’s experience and operations to the Abu Dhabi region. The Call Center Manager will also be responsible for setting and meeting...

  • Call Center

    6 months ago


    Abu Dhabi, United Arab Emirates Top life Physiotherapy and Hijjama Center Full time

    1) Must be Bilingual - English and **Arabic** ( Speaking and Writing ) 2) Pleasant and Positive Attitude to deal with clients and colleagues. 3) Must have strong knowledge in various Social media Platforms. 4) Interactive and negotiation skills. **Experience**: - Arabic and English Call Center: 1 year (preferred) **Language**: - Arabic (required)

  • Call Center Manager

    1 month ago


    Abu Dhabi, United Arab Emirates hares alfarij Full time

    **Key Responsibilities** - Manage day-to-day operations of the call center to ensure efficient handling of patient inquiries, appointments, and complaints. - Supervise, coach, and mentor call center agents to meet performance and service goals. - Develop and implement policies and procedures to enhance patient experience and ensure compliance with medical...

  • Call Center Manager

    2 months ago


    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    **Job Overview**: We are seeking a dynamic and experienced Interact Manager to lead our customer interaction center in a real estate environment. The Interact Manager will oversee all operations of the call center, ensuring efficient handling of customer inquiries and communication across multiple platforms. The role focuses on maintaining a high standard of...

  • Call Center Agent

    5 months ago


    Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    **JOB RESPONSIBILITIES** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...


  • Abu Dhabi, United Arab Emirates Gravity Real Estate Full time

    Gravity real estate is looking for experienced, highly motivated and result oriented Call Center Coordinator to join our growing successful team. **Responsibilities**: - Establish, develop and maintain a good relationship with existing or new owners, investors and potential buyers. - Maintain records of day-to-day calls and sales activities. - Explore new...


  • Abu Dhabi, United Arab Emirates Retaj Medical Center Full time

    Job Description: Key Responsibilities: Handle incoming calls, schedule appointments, and provide accurate information to patients and visitors. Respond to customer inquiries and resolve any issues or concerns promptly and professionally. Coordinate with medical staff to ensure seamless communication and appointment scheduling. Maintain patient records and...

  • Call Center Agent

    3 weeks ago


    Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Call Center Agent **Role: Call Center Agent** **Location: Abu Dhabi** **ROLE PURPOSE**: - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. **These are the main responsibilities of this role**: - Handle inbound & outbound calls according to procedures, guidelines, and schedules...

  • Call Center Agent

    3 months ago


    Abu Dhabi, United Arab Emirates UNF GROUP Full time

    Respond to incoming requests from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. KEY RESPONSIBILITIES Deal directly with customers via different form of communication channels available Respond promptly to customer...

  • Call Center Supervisor

    2 months ago


    Abu Dhabi, United Arab Emirates PS I Real Estate LLC Full time

    **Call Center** (Interact) **Supervisor - Property Shop Investment (PSI)** **Location**: Abu Dhabi, UAE **Job Type**: Full-time **About Us**: Property Shop Investment (PSI) is a leading real estate company in Abu Dhabi, committed to providing exceptional services to our clients. We are currently seeking an experienced **Call Center Supervisor** to oversee...

  • Call Center

    5 months ago


    Abu Dhabi, United Arab Emirates Tasha Restaurant Egyptian Foods Full time

    aur prand Tasha restaurant needs professional call center and casher at least 8 years in the same field must have own visa and good communication with customers Pay: AED2,000.00 - AED3,000.00 per month


  • Abu Dhabi, United Arab Emirates OVERSEAS FOR WATER Full time

    We are looking for a **Call Center Representative with UAE Expericence.** **Fluent in Arabic** - Proven experience as a **Call Center Representative** of 3 years in UAE, preferably in food trading. - Managing large amounts of inbound and outbound calls promptly. - Identifying customers’ needs, clarifying information, research every issue, and providing...

  • Call Center Agent

    5 months ago


    Abu Dhabi, United Arab Emirates Smile Link Dental Laboratory LLC Full time

    Our fast-growing company is currently in need of Call Center Agents to join our team. **Qualifications**: - A graduate of any customer service related course. - At least 1 year experience as a call center. - Has excellent attention to detail - Well-organized - Has excellent communication skills - Knowledge in billing/invoicing is an added value - Strong...