Customer Service Manager
7 days ago
**We're Hiring Become Part of Our Amazing Team at Sitters Child Care Service**
Are you a seasoned **Customer Service Leader** with a passion for helping others? Do you have the ability to lead a team and provide top-notch service? Sitters Child Care Service LLC is seeking a dynamic **Customer Service Manager** to join our team and make a real difference in the lives of the families we serve
**What You’ll Be Doing**:
As a **Customer Service Manager**, you will play a key role in shaping and delivering exceptional service for our clients. Your responsibilities will include:
**Leading the Team**: Manage the day-to-day operations of our customer service department, ensuring smooth processes and high performance.
**Developing Policies and Procedures**: Design and implement best-in-class customer service protocols to ensure we consistently meet and exceed expectations.
**Setting and Monitoring Goals**: Establish clear performance targets for your team and track their progress to ensure we’re always improving and evolving.
**Handling Escalated Issues**: Address customer complaints and challenges, ensuring swift resolution and customer satisfaction.
**Collaboration Across Departments**: Work closely with other teams (sales, marketing, operations) to align customer service strategies with the broader goals of the company.
**Training and Mentorship**: Lead, inspire, and train our customer service staff, supporting their growth and ensuring they have the skills and knowledge to succeed.
**Key Skills and Experience We’re Looking For**:
**Leadership**: Proven ability to manage, motivate, and lead a team toward shared goals.
**Customer-Centric**: A passion for helping customers, with strong problem-solving skills and a solutions-oriented approach.
**Excellent Communication**: You must be able to communicate clearly and effectively with both clients and internal teams.
**Data-Driven**: Experience analyzing performance metrics to drive continuous improvement and decision-making.
**Experience**: Minimum of 3 years in customer service, with at least 1 year in a supervisory role (preferably within child care or similar industries).
**Why Sitters Child Care Service?**
**Impactful Role**: You'll have the opportunity to make a positive difference in the lives of children and families while developing your leadership skills.
**Career Growth**: As we continue to grow, so will you We’re committed to fostering an environment that supports professional development and upward mobility.
**Collaborative Team Environment**: Join a friendly, dedicated team that is passionate about making a difference in the child care industry.
**Competitive Compensation**: We offer a competitive salary, benefits, and opportunities for bonuses and incentives.
Take the next step in your career with Sitters Child Care Service—where care and service come together
**Job Types**: Full-time, Contract
Pay: AED8,000.00 per month
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