Customer Service Manager

7 days ago


Abu Dhabi, United Arab Emirates HARMONY MEDICAL GROUP Full time

**Customer Service Manager**

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.

The customer service manager main responsibility is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Customer Service Manager responsibilities include**:

- Expands customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Keep ahead of industry’s developments and audits customer service procedures and trends then determines system improvements.
- Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.

**Customer Service Manager Qualifications / Skills**:

- Customer service skills
- Process improvement
- Strong decision-making skills
- Managing processes
- Staffing
- Planning
- Tracking budget expenses
- Analyzing information
- Developing standards
- Help desk experience

**Education and Experience Requirements**:

- Bachelor’s degree in business administration or relevant field
- Proven experience in managing customer service department
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills

**Job Types**: Full-time, Permanent

**Experience**:

- Customer Service: 5 years (required)



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