Customer Service Representative

2 months ago


Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Customer Service Representative

**Role: Customer Service Representative**
**Location: Yas Mall Branch, Abu Dhabi**

**Role Purpose**:
To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.

**Key Accountabilities of the role**

These are the main responsibilities of this role:
**RESPONSIBILITIES**:
**Greater**:Welcome & greet the walk-in customers and inquire and understand his/her needs.

**Customer Guidance & Managing Floor**:

- Direct clients to alternative channels (Digital Channels).
- Ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- Problems evaluation.
- Customer anger management.

**Branch Assistance and Support**:

- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas.

**ADIB Branches Look and Feel**:ensure the branch the guideline book of look and feel.

Perform any other responsibilities entrusted by branch management from time to time.

**Specialist Skills / Technical Knowledge Required for this role**:

- Broad knowledge of ADIB's Retail Banking financial products & services
- Fair knowledge of ADIB's Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Good Knowledge of UAE banking practices, regulations & risks
- Fair knowledge of service standards
- Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- Knowledge of Cross Sales
- Computer skills
- **This position is for UAE Nationals only**

Job ID 300002248162230



  • Abu Dhabi, United Arab Emirates CREATIVE AUTO SERVICE Full time

    We are an Automotive Detailing Company looking for Two Customer Service Representative located in Mussafah M-3 Abu Dhabi. - We need someone with at least 2 years experience in UAE. - Arabic is a plus but not mandatory Salary will be discuss upon interview. Best of Luck! Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate...


  • Abu Dhabi, United Arab Emirates C D General Trading LLC Full time

    *Job Title:* Customer Service Representative *Location:* Abu Dhabi, UAE *Job Description:* As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeResponsibilitiesDelivers exceptional customer service by providing accurate and timely information on complex service issues related to life and health insurance, annuity, and investment products.Communicates effectively with customers to resolve service requests or problems, documents customer inquiries, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Star Services LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFollow company procedures and standards to ensure...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**: Abu Dhabi **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the role** These are...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**:Yas Mall Branch, Abu Dhabi** **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the...


  • Abu Dhabi, United Arab Emirates AA accounting Full time

    We are looking for a Customer Service Representative for the UAE Office (Abudhabi) Salary depends on interview & benefits as per the UAE law Qualification: Degree Bachelor Experience: 1-2 years of sales Experience Pay: AED1.00 - AED10.00 per month **Experience**: - customer service: 1 year (preferred)


  • Abu Dhabi, United Arab Emirates Tabeer Tourism Full time

    **Job Summary**: We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative. **Key Responsibilities**: - Assist customers with bookings, cancellations, and modifications. - Provide detailed information about our tours, packages, and services. - Resolve customer complaints and issues promptly,...


  • Abu Dhabi, United Arab Emirates Wedujj Group LLC Full time

    **About Us**: Wedujj Solutions is an innovative technology firm specializing in eCommerce, Office Automation, Mobile Development, and Website Development. Our dynamic team, versed in ASP.Net, PHP, SharePoint, Android, iOS, and Windows, is dedicated to exceeding client expectations. With a focus on customer-centric solutions, timely project delivery, and a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ALDAR Full time

    About the RoleAt ALDAR, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Designer - Cairo - Egypt Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at KOBusiness Solutions. As a Customer Service Representative, you will be responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.Key ResponsibilitiesEfficiently manage customer requests...


  • Abu Dhabi, United Arab Emirates HARMONY MEDICAL GROUP Full time

    Job description: - Ensure patients are greeted and attended to in an efficient, courteous and responsive manner at all times - Attend reception calls both internal and external - Ensure the reception area is staffed and well organized at all times - Represent the group in the best manner in dealing with patients as well as colleagues - Check patient...


  • Abu Dhabi, United Arab Emirates Yolo Emirates Full time

    We are seeking an enthusiastic and results-driven Customer Service Representative to join our team. As a Customer Service Representative at Yolo Emirates Adventures, you'll be responsible leading teh CRM and ensure timely update of the system: **2. Administrative Support**:∙Register new clients and maintain accurate records of client information and...


  • Abu Dhabi, United Arab Emirates Remedy Room Beauty Lounge by Ribbonaira Full time

    Job Descriptions: - Handling telephone calls inquiry and assisting customer's needed. - Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional...


  • Abu Dhabi, United Arab Emirates Sitters Child Care Services Full time

    Job Description: **Responsibilities**: Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates al futtaim group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesHandle customer complaints in a prompt and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG LLC Full time

    Job SummaryAs a Customer Service Representative at Sharaf DG LLC, you will be responsible for resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. You will ensure that appropriate changes were made to resolve customer problems and contact customers to respond to...


  • Abu Dhabi, United Arab Emirates CD General Trading LLC Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for alcohol products at **CITY DRINKS.** In the role, you will be responsible for providing exceptional customer support to our clients who have questions or concern about our products and delivery. **Responsibilities**: - Respond to customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Key Responsibilities:We are seeking a skilled Customer Service Representative to join our team at AccorHotel. As a Restaurant Service Ambassador, you will be responsible for welcoming guests and providing a high standard of restaurant service.Key Qualifications:Previous F&B experience is essentialA warm and caring personality is a mustAbility to work...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates al futtaim group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Main Responsibilities:Handle customer complaints in a prompt and...