Customer Service Representative

4 months ago


Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Customer Service Representative

**Role: Customer Service Representative**
**Location: Yas Mall Branch, Abu Dhabi**

**Role Purpose**:
To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.

**Key Accountabilities of the role**

These are the main responsibilities of this role:
**RESPONSIBILITIES**:
**Greater**:Welcome & greet the walk-in customers and inquire and understand his/her needs.

**Customer Guidance & Managing Floor**:

- Direct clients to alternative channels (Digital Channels).
- Ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- Problems evaluation.
- Customer anger management.

**Branch Assistance and Support**:

- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas.

**ADIB Branches Look and Feel**:ensure the branch the guideline book of look and feel.

Perform any other responsibilities entrusted by branch management from time to time.

**Specialist Skills / Technical Knowledge Required for this role**:

- Broad knowledge of ADIB's Retail Banking financial products & services
- Fair knowledge of ADIB's Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Good Knowledge of UAE banking practices, regulations & risks
- Fair knowledge of service standards
- Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- Knowledge of Cross Sales
- Computer skills
- **This position is for UAE Nationals only**

Job ID 300002248162230



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