Customer Service Executive
7 months ago
Looking for a Customer service executive for Abu Dhabi.
**Responsibilities**:
- Answer any questions the customer may have about available products and services.
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Establish new customer accounts, recording account information on written forms or digitally.
- Liaise will all departments within the company to resolve customer issues.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Refer advanced cases to management for resolution, providing background information as necessary.
**Requirements**:
- Bachelor degree holder with experience as a Customer service executive.
- Familiarity with all of the goods and services offered by the company.
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
- Excellent listening skills and an empathetic voice and manner.
- Basic knowledge of computer software and office systems.
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