Customer Service

2 weeks ago


Abu Dhabi, United Arab Emirates fine home real estate Full time

Customer service employee

It provides immediate support to the customer and helps him solve any problem he faces and answers all the inquiries he asks about

The most important tasks required by the job:
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.

Answering questions or inquiries that the customer needs to know.

Providing high-quality service that meets all customer needs and enhances their level of satisfaction.

Research and view the latest information and products of the company and review the company’s policy from time to time.

Evaluating the customer experience, writing notes, and sending reports to management periodically.

Conducting customer surveys to get their opinions and observations about the product or service they are receiving.

Helping the company grow better by achieving customer satisfaction.

Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.

Persuading potential customers to buy the product or try the service provided by the company.

Time management and allocating an appropriate period for each client according to his needs and requirements.

Read and analyze the customer and identify the mood he is experiencing to maintain positive interactions.

Skills and qualifications:
Finding the use of Word and Excel

High ability to respond to customers in a decent manner and respond quickly to their requirements.

The employee must remain calm and collected while working.

Ability to work under pressure and work long hours.

He prefers to have a high ability to make the right decisions in the fastest time.

Must possess excellent listening skills and be polite and forward-thinking in his or her field of work.

Possess strong speaking skills and be tactful and quick-witted.

A person must have positivity.

He has experience in using technology, the Internet, and all other resources that enable him to carry out his tasks.

The person must be well trained in effective communication methods, how to respond to customers, and the art of dealing with them.

Preferably proficient in Arabic and English, spoken and written.

To be (female)**موظف خدمة عملاء**

يقدم الدعم الفوري للعميل ويساعده في حل أي مشكلة تواجهه والإجابة على كافة الاستفسارات التي يسأل عنها

**أبرز المهام التي تتطلبها الوظيفة**:

- حل مشاكل العملاء الفردية والكشف عن التحسينات واستكشاف الثغرات الخاصة بتجربة العميل والإبلاغ عنها.
- الإجابة على الأسئلة أو الاستفسارات التي يحتاج العميل إلى معرفتها.
- تقديم خدمة ذات جودة عالية تلبي كافة احتياجات العملاء وتعزز من مستوى رضاهم.
- البحث والاطلاع على أحدث المعلومات والمنتجات الخاصة بالشركة ومراجعة سياسة المؤسسة من حين لآخر.
- تقييم تجربة العميل وكتابة الملاحظات وإرسال التقارير للإدارة بشكل دوري.
- إجراء استبيانات للعملاء للتعرف على آرائهم وملاحظتهم حول المنتج أو الخدمة التي يتلقونها.
- مساعدة الشركة على النمو بشكل أفضل من خلال تحقيق رضاء العميل.
- الاستجابة السريعة للعملاء والتعاطف معهم وفهم المشكلة التي تواجههم وتقديم الدعم والنصائح التي يحتاجونها.
- إقناع العملاء المحتملين لشراء المنتج أو تجربة الخدمة التي تقدمها الشركة.
- إدارة الوقت وتخصيص مدة مناسبة لكل عميل حسب احتياجاته ومتطلباته.
- قراءة العميل وتحليله والتعرف على الحالة المزاجية التي يمر بها للحفاظ على تفاعلاته الإيجابية.

**مهارات ومؤهلات**:

- ايجاد استخدام برنامج الورد والاكسيل
- قدرة عالية في الرد على العملاء بطريقة لائقة والاستجابة السريعة لمتطلباتهم.
- يجب أن يحافظ الموظف على هدوئه وتماسكه أثناء العمل.
- إمكانية العمل تحت ضغط والعمل لساعات طويلة.
- يفضل أن يكون لديه قدرة عالية على اتخاذ القرارات الصحيحة في أسرع وقت.
- يجب أن يمتلك مهارات استماع ممتازة وأن يكون مهذبا ومتطلعا في مجال عمله.
- امتلاكه لمهارات تحدث قوية وأن يكون لبقا وسريع البديهة.
- يجب أن يتمتع الشخ



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