Account Manager

2 weeks ago


Remote, United Arab Emirates Kingsmen Agency Full time

The MARKETING ACCOUNT MANAGER is the link between the client and the entire agency team. Along with their team, the account manager acts as both the salesperson for the agency and as the client's representative within the agency.

**Account Manager Responsibilities**:

- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly deliverables with clients.
- Develop new business with existing clients and identify areas of improvement.
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Plan and create monthly deliverables for clients.
- Keep accounts up to date with required deliverables on a daily basis.
- Answering all client requests in a timely manner.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Liaise between the customer and internal teams.
- Makes sure clients receive requested products and services in a timely fashion
- Track client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Coordinate with staff members working on the same account to ensure consistent service
- Service multiple clients concurrently, often meeting deadlines.
- Keep records of client requests and deliverables.

**About Kingsmen Agency**:
Kingsmen Agency is a 360 marketing and advertising management company based in the UAE. We are one of the best leading marketing management agencies in Dubai with clients & staff worldwide from Dubai to Egypt, Ukraine, Lebanon & UK. Our company provides excellent digital marketing and social media management services to various industries. We create, plan and manage top-performing digital campaigns for any business to aid growth and help achieve their goals efficiently. We provide our clients with creative content that informs, entertains, and provides value to their audiences. We strive to accelerate business growth for our clients using our mastery of digital technologies.


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