Key Account Manager

2 weeks ago


Remote, United Arab Emirates Meltwater Group Full time

**Description**

**Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.**

We are seeking a talented Key Account Manager to join our team in our Dubai office. With a focus on our key accounts in the MENA region market, you'll have the opportunity to manage, retain, and grow our top-tier clients. If you're passionate about driving client engagement and adoption, building trusted relationships, and delivering exceptional customer experiences, this is the perfect role for you.

**What You'll Do**:
The Key Account Manager is responsible for managing, retaining and growing a portfolio of Meltwater’s top tier clients. The Key Account Manager demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

**Your responsibilities will include**:

- Actively foster and manage the success of a portfolio of top tier assigned Meltwater clients
- Establish a trusted relationship with each client and drive continuous value of our products
- Drive engagement & adoption and foster enthusiastic, passionate clients
- Be responsible for customer satisfaction, retention, and expansion of existing accounts
- Collaborate with the sales teams to onboard and train new clients
- Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
- Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
- Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
- Own churn, retention and growth monthly targets for your specific client accounts
- Other Projects & Responsibilities may be added at the manager’s discretion

**What You'll Bring**:
To excel in this role, you should possess the following qualifications:

- 2-4+ years of SaaS sales experience.
- Demonstrable experience in renewing and expanding products within existing customer accounts.
- Proven track record of meeting/exceeding sales quotas, preferably with enterprise-level customers, in a fast-paced, high-velocity sales environment.
- Strong executive presence with excellent verbal and written communication skills, including client-facing presentation skills.
- Adept at understanding and articulating Meltwater's products, mapping their value propositions to customer needs.
- Enthusiasm for a fast-paced, dynamic work environment.
- High attention to detail and ability to deliver a highly tailored, consultative client experience.
- Outstanding time management skills, including the ability to handle multiple projects, prioritize effectively, and meet deadlines.
- Bachelor's degree with evidence of high achievement in academics and extracurricular activities.
- Business-level fluency in both Arabic and English is required.

**What We Will Give You**:
At Meltwater, we value our employees and offer a comprehensive package, including:

- Competitive compensation.
- Comprehensive-time off and generous family leave policies.
- Collaborative, transparent, and fun-loving office culture.
- Accelerated professional development and growth programs.
- Hybrid work arrangement
- Comprehensive health insurance


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