Customer Care
3 weeks ago
**مسؤوليات الوظيفة**
- **التفاعل مع العملاء والدعم**:
- تقديم خدمة احترافية وفعالة من خلال قنوات الاتصال المختلفة، والرد على الاستفسارات المتعلقة بتسجيل المركبات، والتراخيص، والغرامات، وما إلى ذلك.
- **إرشادات الخدمة**:
- مساعدة العملاء في فهم عمليات الهيئة العامة للنقل (RTA) لتسجيل المركبات، تجديد التراخيص، التأمين، الغرامات، والخدمات الأخرى ذات الصلة.
- مساعدة العملاء في إكمال النماذج والتطبيقات اللازمة.
- **حل المشكلات**:
- التعامل مع شكاوى العملاء المتعلقة بتسجيل المركبات والخدمات الأخرى.
- ضمان حل المشكلات بسرعة أو تصعيد الحالات المعقدة إلى الأقسام المعنية.
- **التحقق من الوثائق**:
- التحقق من صحة الوثائق المقدمة من العملاء ومدى مطابقتها لمعايير الهيئة العامة للنقل (RTA) لتسجيل المركبات والتراخيص.
- **تحديث البيانات في النظام**:
- الحفاظ على دقة و تحديث بيانات العملاء والمعاملات في النظام.
- **معالجة المدفوعات**:
- مساعدة العملاء في معالجة المدفوعات المتعلقة بالتسجيل، والغرامات، والرسوم الأخرى ذات الصلة.
- **المتابعة**:
- ضمان رضا العملاء من خلال المتابعة في الوقت المناسب على القضايا المعلقة واستكمال الخدمات.
- **المعرفة**:
- البقاء على اطلاع دائم على اللوائح والإجراءات والخدمات المتعلقة بالهيئة العامة للنقل (RTA) لتقديم معلومات دقيقة وحديثة للعملاء.
- **جمع التعليقات**:
- جمع تعليقات العملاء لتحديد المشكلات المتكررة وتقديم اقتراحات لتحسين رضا العملاء.
**الامتثال التنظيمي**
- **الالتزام بجميع اللوائح والمعايير الخاصة بالهيئة العامة للنقل (RTA) لضمان الامتثال الكامل في تقديم الخدمة.**
**الخبرة والمؤهلات**
- **الخبرة في مراكز اختبار المركبات التابعة للهيئة العامة للنقل (RTA)**:
- خبرة واسعة في التعامل مع الخدمات المتعلقة بالمركبات في مراكز الهيئة العامة للنقل، مع فهم عميق لعمليات التسجيل.
- **الخبرة الإدارية أو الإشرافية**:
- خبرة مثبتة في إدارة خدمة العملاء أو المبيعات، مع التركيز على تحسين رضا العملاء ودفع نمو الأعمال.
- الأولوية لمواطني دولة الإمارات العربية المتحدة و من يحمل رخصة من هيئة الطرق و المواصلات -دبي
**Responsibilities**:
- **Customer Interaction & Support**:
- Provide professional and efficient service through various communication channels, addressing queries about vehicle registration, licensing, fines, etc.
- **Service Guidance**:
- Help customers understand the RTA's processes for vehicle registration, licensing renewals, insurance, fines, and other related services.
- **Issue Resolution**:
- Handle customer complaints related to vehicle registration and other services.
- Ensure issues are resolved promptly or escalate complex cases to relevant departments.
- **Document Verification**:
- Verify that customer documentation is accurate and meets RTA standards for vehicle registration and licensing.
- **System Updates**:
- Maintain accurate and up-to-date customer and transaction data in the system.
- **Payment Processing**:
- Assist customers in processing payments for registration, fines, and other related fees.
- **Follow-Up**:
- Ensure customer satisfaction through timely follow-up on pending issues and service completion.
- **Knowledge Maintenance**:
- Stay informed on RTA regulations, procedures, and services to offer accurate and current information to customers.
- **Feedback Collection**:
- Gather customer feedback to identify recurring issues and suggest improvements for enhancing customer satisfaction.
**Regulatory Compliance**
- Adhere to all RTA regulations and standards to ensure 100% compliance in service delivery.
**Experience & Qualifications**
- **Experience in RTA Vehicle Testing Centers**:
- Extensive experience in handling vehicle-related services in RTA centers, ideally with a deep understanding of registration processes.
- **Managerial o
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