Customer Care

7 days ago

Dubai, United Arab Emirates B&S Group Full time

**Company Description** Who we are**

B&S is a company in the consumer goods industry with a very strong global network. We provide unmatched reach in the field of consumer goods, connecting suppliers and consumers all over the world.

We are looking for a Customer Care role which provides exceptional support to both customers and the Sales team. It focuses on ensuring smooth order processing, addressing customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment. The role contributes to enhancing customer satisfaction and operational efficiency, ensuring that all customer interactions are handled professionally and efficiently.

**Key Responsibilities**
- Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.
- Stay updated on the B&S ERP system by attending regular training and refresher sessions.
- Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.
- First point of contact for customers, providing timely, professional, and courteous assistance, and resolving issues to ensure customer satisfaction.
- Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.
- Keep accurate records of customer interactions, transactions, and communications.
- Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.
- Provide operations and logistics expertise in the Fulfillment.
- Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.
- Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.

**Key Deliverables**
- ** Timely Order Processing**:Ensure all new orders and returns are processed accurately and within the required timeframes.
- ** Customer Satisfaction**:Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.
- ** Accurate Documentation**: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.
- ** ERP System Compliance**: Achieve proficiency in the B&S ERP system, ensuring accurate and timely data entry with mínimal discrepancies.
- ** Cross-Department Collaboration**:Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.
- ** Record Management**:Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.
- ** Logistics Support**:Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.

**Qualifications**
- Bachelor’s degree in business administration, business management, or a related field.
- Duty Free experience is desirable.
- Demonstratable experience in sales support administration or similar is a must.
- Excellent written and verbal communication skills, as well as customer service skills.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.
- Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.

**Additional Information** We offer you**
- Competitive salary fitting with your experience, along with discretionary annual performance-based bonus
- Company sponsored visa along with health insurance
- Leave benefits as per UAE labour law
- Annual return air-ticket to your home country
- Opportunity for professional growth and development
- Dynamic and collaborative work environment
- Being a part of leading International trading company with global presence

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