Customer Care Assistant

2 weeks ago


Dubai, United Arab Emirates "BD SELECT" Full time

We are looking for our client in food industry a Customer Care Assistant

**The role**
- Update partners on order changes (lead time, product availability, shelf life)
- Assist partners with customer care inquiries
- Generate sales leads that become new clients on Salesforce CRM
- Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
- Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
- Coordinated with internal and third-party stakeholders. Our goal is to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.

**Minimum qualifications**:
Bachelor and 3 years in a similar role

Experience in customer assistance and **SAP is mandatory**

Proven history of exceeding quotas
Customer-oriented and adaptable to diverse personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively during peak and seasonal periods
Team player, Methodical, proactive, Event coordination experience, Fluent in English


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