Head of Retention Manager

6 months ago


Dubai International City, United Arab Emirates ANAX Media Full time

**Location**:International City, Phase 2, Dubai

**Job Type**:Full-time, 6 Days a Week

**Position Overview**:
As the Head of Retention Manager, you will be responsible for developing and implementing strategies to maximize player retention, engagement, and lifetime value. You will lead a team of retention specialists and work closely with cross-functional teams to drive customer loyalty and satisfaction.

**Key Responsibilities**:
**Retention Strategy Development**:

- Develop and execute comprehensive retention strategies to increase player loyalty, reduce churn, and maximize player lifetime value.
- Analyze player behavior, preferences, and feedback to identify opportunities for improvement and optimization.

**Player Engagement Programs**:

- Design and implement targeted player engagement programs, promotions, and campaigns to enhance player experience and satisfaction.
- Utilize data-driven insights to personalize communications and offers for different player segments.

**Cross-functional Collaboration**:

- Collaborate with product, marketing, and customer support teams to align retention strategies with overall business objectives.
- Work closely with product teams to enhance product features and offerings based on player feedback and preferences.

**Retention Analytics and Reporting**:

- Monitor and analyze key retention metrics and KPIs to track performance and identify areas for improvement.
- Generate regular reports and dashboards to communicate retention performance and trends to senior management.

**Team Leadership and Development**:

- Lead and mentor a team of retention specialists, providing guidance, support, and feedback to foster professional growth and development.
- Create a culture of continuous learning and improvement within the retention team.

**Qualifications**:

- Minimum of 6 years of experience in the i-Gaming industry, with a focus on player retention management.
- Proven track record of developing and implementing successful retention strategies that drive player loyalty and engagement.
- Strong analytical skills, with the ability to interpret data and insights to inform decision-making.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor's degree in Marketing, Business Administration, or a related field (preferred).

Application Question(s):

- Will you be able to commute to International City Phase 2?
- This is a 6 working days job. Are you good with that?
- How soon can you join us?
- What is your expected salary?
- What is your current or last salary?

**Experience**:

- i-gaming industry: 4 years (required)
- retention management: 5 years (required)


  • Customer Retention

    6 months ago


    Dubai, United Arab Emirates FxPro Full time

    Customer Retention Join FxPro: an international fintech company for talented professionals. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 300+ FxPro employees of 22 nationalities. **Responsibilities**: - Focus on...

  • Retentions Tmr

    6 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    **Loyalty Team Retentions Representative** **Earn an uncapped & competitive bonus and join a growing international healthcare insurance company!** **In order to service our international client base, you must be able to work various shift patterns during a 24-hour working day, 7 days per week.** **About Cigna**: Do you love speaking to customer to help...


  • Dubai, United Arab Emirates qualified Full time

    posting on behalf of my friend JAPANESE SPEAKING RETENTION REPRESENTATIVES JOB ALERT IN DUBAI, UAE We operate call centers in various languages and hire the best talents in the sales field. Our office is located in the heart of the Business Bay in Dubai, UAE and we are expanding as we speak, adding more talents to our fast-growing family. We are looking...

  • Retentions Executive

    4 months ago


    Dubai, United Arab Emirates The Cigna Group Full time

    Responsible for supporting and handling Sales & Renewals via incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site, broker quote tool and developing relationships with...


  • Dubai, United Arab Emirates JTI - Japan Tobacco International Full time

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...


  • Dubai, United Arab Emirates Cliffs Point Full time

    The Role We operate call centers in various languages and hire the best talents in the sales field. Our office is located in the heart of the Business Bay in Dubai, UAE and we are expanding as we speak, adding more talents to our fast-growing family. We are looking for Japanese Speaking Retention Representatives to join our Japanese Department in Dubai, UAE....


  • Dubai, United Arab Emirates Valsense Full time

    **Retention Marketing Manager/Assistant Manager** **Responsibilities**: - Work with the internal Marketing, Product and BI team to plan and execute campaigns that drive player engagement and revenue. - To create journeys for existing users which help engage them more and bring them back to the platform along with generating higher revenue and continuous...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Ilqah Full time

    Develop and manage loyalty programs to increase customer engagement, repeat purchases and customer lifetime value (CLTV). - Analyze customer behavior and segmentation to design targeted retention campaigns that address churn risks and improve engagement. - Run customized CRM campaigns for different customer segments, ensuring the right message arrives at the...

  • Leasing Manager

    4 months ago


    Dubai International City, United Arab Emirates Tianfa Real Estate Developments Full time

    **Key Responsibilities**: Strategic Planning Sales and Leasing Operations Market Analysis and Asset Management Contract Negotiation and Compliance Reporting and Stakeholder Communication **Residential & Commercial** Develop and execute comprehensive leasing strategies to attract and retain tenants, maximize occupancy rates, and achieve revenue goals. Build...


  • Dubai, United Arab Emirates Science Xplorers Full time

    We are looking for an admission and retention officer. Your role would be to manage customer service, re-enrollments, scheduling for students classes, engage with faculty and parents whenever there is any intervention needed. Marketing our products to walkin. This role is a very key role in the organisation and requires someone who is keen to grow with...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...


  • Dubai, United Arab Emirates Excel Sunny Marketing Management L.L.C Full time

    _As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your...

  • Head of Marketing

    4 weeks ago


    Dubai, United Arab Emirates Events and Sports Management Full time

    We are looking for a dynamic **Head of Marketing** to lead our marketing strategy, drive growth across all brands, and explore new revenue opportunities. This role involves aligning marketing efforts with sales and operations, enhancing customer acquisition and retention, and offering services to external partners. With a focus on strategic planning, brand...


  • Dubai International City, United Arab Emirates albaraka healthy bites Full time

    مطلوب شيف بخبره و مهاره في الانتاج (فطاير, مخبوزات, مفرزات, الطبخ الشرقي) و الاشراف على العمال مدير لادارة معمل كوكيز و كعك و مخبوزات في دبي بخبره في ادارة الموارد والعمال و تطوير المنيو و نقاط البيع و...

  • Head of Operations

    6 months ago


    Dubai, United Arab Emirates servicemycar.ae Full time

    We're looking to hire an experienced Head of Operations immediately. The Head of Operations will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives. The Head of Operations will assist in compiling the company's budget, and employ strategies to safeguard assets and stocks. You...

  • Head of IT Staffing

    6 months ago


    Dubai, United Arab Emirates NicheHR Global Full time

    **Job Information**: Industry - Recruitment/Employment Firm City - Dubai State/Province - Dubayy (Dubai) Country - United Arab Emirates Zip/Postal Code - 337-1500 **Head of IT Staffing** We are Looking for a **Head of IT Staffing **for one of our Staffing clients based in the ** Dubai, UAE.** **Title***: ***Head of IT Staffing (UK IT Staffing...

  • Head Barista

    7 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    The Head Barista of the cafe essentially runs the day to day operations of the coffee shop. It’s the Head Barista’s job to keep things moving smoothly on shift, ensure staff are up to speed on training, deliver the best service possible to customers, and maintain strong relationships with management and suppliers. If you’ve worked as a Barista...