Head of Retention Manager

3 weeks ago


Dubai International City, United Arab Emirates ANAX Media Full time

**Location**:International City, Phase 2, Dubai

**Job Type**:Full-time, 6 Days a Week

**Position Overview**:
As the Head of Retention Manager, you will be responsible for developing and implementing strategies to maximize player retention, engagement, and lifetime value. You will lead a team of retention specialists and work closely with cross-functional teams to drive customer loyalty and satisfaction.

**Key Responsibilities**:
**Retention Strategy Development**:

- Develop and execute comprehensive retention strategies to increase player loyalty, reduce churn, and maximize player lifetime value.
- Analyze player behavior, preferences, and feedback to identify opportunities for improvement and optimization.

**Player Engagement Programs**:

- Design and implement targeted player engagement programs, promotions, and campaigns to enhance player experience and satisfaction.
- Utilize data-driven insights to personalize communications and offers for different player segments.

**Cross-functional Collaboration**:

- Collaborate with product, marketing, and customer support teams to align retention strategies with overall business objectives.
- Work closely with product teams to enhance product features and offerings based on player feedback and preferences.

**Retention Analytics and Reporting**:

- Monitor and analyze key retention metrics and KPIs to track performance and identify areas for improvement.
- Generate regular reports and dashboards to communicate retention performance and trends to senior management.

**Team Leadership and Development**:

- Lead and mentor a team of retention specialists, providing guidance, support, and feedback to foster professional growth and development.
- Create a culture of continuous learning and improvement within the retention team.

**Qualifications**:

- Minimum of 6 years of experience in the i-Gaming industry, with a focus on player retention management.
- Proven track record of developing and implementing successful retention strategies that drive player loyalty and engagement.
- Strong analytical skills, with the ability to interpret data and insights to inform decision-making.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor's degree in Marketing, Business Administration, or a related field (preferred).

Application Question(s):

- Will you be able to commute to International City Phase 2?
- This is a 6 working days job. Are you good with that?
- How soon can you join us?
- What is your expected salary?
- What is your current or last salary?

**Experience**:

- i-gaming industry: 4 years (required)
- retention management: 5 years (required)


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