Sales & Operations Intern

2 weeks ago

Dubai, United Arab Emirates Confindetail Full time

**Job Title: Sales Operations Intern**

**Job Overview**:
As a Sales Operations Intern at Supy, you will play a crucial role in streamlining sales processes, building a comprehensive knowledge base, and optimizing operational efficiency across various teams including Sales, Account Management (AM), Customer Success, Onboarding, Revenue, and Operations. This internship offers hands-on experience in data-driven decision-making, process improvement, and cross-functional collaboration within a dynamic and innovative environment.

**Key Responsibilities**:

- **Process Improvement**:

- Analyze existing sales processes and workflows to identify inefficiencies and areas for improvement.
- Collaborate with sales leadership and team members to implement streamlined processes and standardized procedures.
- Continuously monitor and evaluate the effectiveness of implemented changes, making adjustments as necessary.
- **Knowledge Base Development**:

- Create and maintain a centralized knowledge base encompassing sales strategies, product information, customer profiles, and best practices.
- Regularly update and refine the knowledge base to ensure accuracy, relevance, and accessibility for all sales and support teams.
- Provide training and support to sales representatives on utilizing the knowledge base effectively to enhance productivity and customer engagement.
- **Cross-Functional Collaboration**:

- Liaise with various departments including Account Management, Customer Success, Onboarding, Revenue, and Operations to understand their unique requirements and challenges.
- Facilitate communication and knowledge sharing between sales and other departments to foster collaboration and alignment towards common goals.
- Act as a bridge between sales and other teams to ensure smooth handoffs and efficient resolution of customer issues and inquiries.
- **Data Analysis and Reporting**:

- Assist in collecting, organizing, and analyzing sales data to identify trends, opportunities, and potential areas for improvement.
- Generate regular reports and dashboards to provide insights into key sales metrics, pipeline performance, and revenue forecasts.
- Collaborate with the Sales Operations Manager to develop data-driven strategies and recommendations for optimizing sales performance and driving revenue growth.

**Qualifications**:

- Currently enrolled in a Bachelor’s or Master’s degree program, preferably in Business Administration, Marketing, or a related field.
- Strong analytical skills with the ability to interpret data and extract actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
- Detail-oriented with strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
- Prior experience or coursework in sales operations, process improvement, or project management is a plus.

**Benefits**:

- Hands-on experience in sales operations within a fast-growing technology company.
- Opportunity to work closely with cross-functional teams and learn from industry professionals.
- Valuable insights into data-driven decision-making and process optimization.
- Competitive internship compensation package.
- Potential for future career growth and advancement within the organization.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: AED2,000.00 per month

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