Membership and Fundraising Manager

1 day ago

Dubai, United Arab Emirates Emirates Nature-WWF Full time

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Major duties and Key Responsibilities

**Membership**
- Large-scale and small-scale project management and planning skillset incorporating strategic development, governance, M&E and management of annual budget
- Collaborate with leadership to implement membership engagement campaigns and further the association’s reach
- Review and advise on current membership structure, pricing, and the value proposition of membership
- Implementation, evaluation, support with acquisition, retention upselling, training and development of the members within the membership programme ensuring a strong customer journey
- Recommended changes to programs and services (which can be linked to projects, programmers and other organizational activities) to ensure that they line up with the strategic plan and other initiatives.
- Helping to develop activities to increase our level of membership
- Build and develop relationships with members and prospects
- Stakeholder management for key government accounts and external representation
- Responsible for directly building and defining the local membership community (and micro-communities) to ensure the membership culture, experience and sales are maximized.
- Identify new markets, trends, and market size to develop growth models
- Assuring proper member-based reporting internally and externally (social impact reporting, that allows members to know where their dirham is spent and their hour spent has contributed to in society.)
- Managing relationships with other EN Units, to ensuring that all current members receive a high-quality service and membership offering
- Delivery of membership benefits along with the team
- Develop and implement recruitment strategies for potential member segments
- Drafting our monthly membership newsletter
- Responsible for services to our members/volunteers throughout the membership lifecycle, from overseeing the admissions processes, increasing member engagement
- Develop and manage operational HR framework for volunteers
- To partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience
- To foster events and experiences promote member engagement
- Coordinating training programmes
- Project management and ownership of team initiatives including conducting data-led analysis on the membership and member engagement as required to support commercial strategies.

**Fundraising**
- Lead on acquisition of donors for Microdonations, Project Funding for EN-WWF.
- Adhere to WWF Corporate Guidelines and ensure adherence of it within the team and externally as well.
- Develops support tools and consistent best-practice protocols on developing and maximizing impact of private sector partnerships.
- Drafts Donor Engagement Strategy and annual action plan based on the Organization overall targets
- Develops donor engagement journey, pipeline and KPIs
- Leads the due diligence process and develops due diligence reports on potential donors, following WWF process and criteria
- Develop and implement donor recruitment strategies for potential donor segments
- Identify new markets, trends, and market size to develop growth models

**General Administration**
- Maintain accurate database records through Salesforce and HubSpot platforms or other platform(s)
- Analyze and report on various metrics to monitor prospects donors and members
- Maintaining a membership and donor database, issuing monthly member reports

Required qualifications
- Bachelor’s degree in business, marketing and relevant field
- Master’s degree welcomed
- 5+ years of demonstrated successful membership experience
- 5+ years of experience in the professional field
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
- Experience in project management and marketing campaigns/member communications
- Required Languages: Arabic & English (both proficient)

Competencies

**EN-WWF Focus**:Acts as a member of Emirates Nature-WWF, placing higher priority on Emirates Nature-WWF goals than own goals and anticipating the effects of own area’s actions on others to ensure holistic Emirates Nature-WWF outcomes.

**External Orientation**:Looks outwards ensuring WWF stays relevant, continues to anticipate and adapt to external environmental and global trends.

**Delivering Quality Outcomes**:Establishes stretch goals, plans, using best judgment and takes responsibility for planning to and delivering on outcomes.

**Building Working Relationships**:Builds collaborative relationships through the understanding and development of other’s and own ideas.

**Communicating Effectively**:Uses appropriate means of communication to convey messages, seeks input from others and ensures understanding.

**Leading Teams**:Develops direction and shared purpose, builds a team through coaching to ensure the accomplishment of goals and high level team performance.

**Leading Change**:Encourages and seeks out innovative solutions and brings people o

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