Manager- Trade Sales

1 month ago


Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Manager
- Trade Sales & Cash Management

**Role : Manager
- Trade Sales & Cash Management**
**Location : Dubai**

**Role Purpose**:

- To work with Head of BBD Trade Sales & Cash Management in order to maintain and promote the Trade Finance & Cash Management sales business in line with the country.
- To manage and take end to end responsibility for the Trade Finance & Cash Management sales business based on the assigned segment and to meet / exceed sales goals and targets in respect of revenues and volumes.

**Key Accountabilities of the role**
- To ensure that Trade Finance & Cash Management Sales revenues and volumes targets are achieved/exceeded in assigned portfolio / region.
- Planning the sales strategy and wallet sizing to maximize earnings across the BBD RM Managed customer base.
- Cross sell GTB products/services (cash - payments & collections, eChannels, Imports, Exports & Guarantees, Open A/c Finance).
- To monitor, track and report on sales activities on a periodic basis and to ensure action is taken to meet sales targets.
- Closely work with RM's / UH to promote Trade & Cash Management offerings in ADIB to significantly increase transaction banking business in BBD Portfolio.
- Do at least 5 Joint Sales calls with Client Coverage Team Members in a week
- Ensure call reports are submitted after client calls with identified opportunities / actions on CRM.
- Get related pricing or transactional approvals/waivers based on business justification (volumes, values, utilization, etc..).
- Participate in conferences and industry specific meetings gaining knowledge of the market and the competition capabilities.
- **Maintain Regular Communication**: Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.

**Portfolio Growth and Financial Targets**:

- **Achieve Portfolio Growth**: Manage the portfolio to achieve growth in Trade Fee Income and overall financial targets.
- **Ensure Yearly Growth**: Ensure portfolio growth compared to the previous year.
- **Identify Cross-Selling Opportunities**: Identify and capitalize on cross-selling opportunities to increase revenue.
- **Increase Product Penetration**: Increase the number of products per customer.
- **Implement Growth Strategies**: Develop and implement strategies to maximize portfolio growth while mitigating risk.
- **Track Sales Performance**: Monitor and analyze sales performance metrics to identify areas for improvement.
- **Leverage Data Analytics**: Use data analytics to identify high-potential clients and target them with personalized offers.
- **Organize Sales Events**: Plan and participate in sales events to generate leads.
- **Maintain a Strong Sales Pipeline**: Ensure a robust sales pipeline for new business opportunities.

**Team Collaboration and Support**:

- **Support Team Efforts**: Provide support to the team across all areas of responsibility.
- **Management Instructions**: Adhere to instructions from line managers and complete assigned tasks efficiently.
- **Work Flexibly**: Be prepared to work in multiple locations as needed.
- **Utilize MIS/CRM Software**: Use MIS/CRM software to manage client relationships and sales activities.
- **Monitor Cross-Selling Performance**: Analyze cross-selling performance and identify areas for improvement.
- **Refine Approaches Based on Feedback**: Use customer feedback to refine cross-selling approaches and enhance satisfaction.

**Portfolio Risk Monitoring**:

- **Maintain Risk Awareness**: Stay informed about risk parameters (AML, ADIB compliance, PPG, SOP, P&P, CB regulations).
- **Ensure Compliance**: Provide necessary information and documents to the compliance department.
- **Identify Potential Risks**: Identify and assess potential risks or suspicious activities.
- **Monitor Transactions**: Monitor customer transactions for risk or non-compliance patterns.

**Implement Risk Mitigation Strategies**: Develop and implement strategies to mitigate risks and protect the portfolio.

**Specialist Skills / Technical Knowledge Required for this role**:
**Education**:

- Bachelor's degree in Finance, Business Administration, or a related field.

**Experience**:

- Minimum of 10 years in banking or financial services, demonstrating a proven track record of success.
- Comprehensive knowledge of anti-money laundering measures, compliance policies, and central bank regulations, Documentary Trade Finance (all products) Open Account Financing, Cash Management Solutions
- Outstanding communication and interpersonal skills for superior client relationship management.
- Demonstrated ability to coordinate and ensure meticulous documentation compliance with organizational policies.
- Expertise in resolving customer complaints and delivering exceptional customer service.
- Extensive familiarity with risk monitoring, due diligence, and maintaining customer records in strict compliance with regulations.
- Strong team player with the capability to collaborate effec


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